If you notice suspicious activity on an AstroPay account, report it as soon as possible. Quick action helps protect your funds and others.
What to prepare
Incident details: dates, amounts, and any related communications.
For customers in Brazil: a police report (B.O.) with the relevant transaction details.
The account number or information of the suspicious account.
Safety tips
Never share your account details, passwords, or security codes.
Always verify the recipient before sending money.
Be cautious with links received via email, SMS, or social media.
Acting quickly increases the chances of a successful investigation and resolution.