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Report money lost to a scam or fraud

Learn what steps to take if you lost money due to a scam or fraud involving AstroPay.

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Written by Luma Senna
Updated over 3 weeks ago

If you were influenced into making a transaction and lost money as a result, this is considered a scam or fraud case. Follow these steps to report it.

Steps to take

  1. File a police report (B.O.) including the transaction details: date, amount, recipient, and description.

  2. Keep a copy of the police report ready along with the transaction information.

  3. Do not share your passwords or security codes with anyone.

Prevention tips

  • Verify links and messages before clicking or responding.

  • Enable two-factor authentication (2FA) in the app.

  • Avoid transactions with unknown or unverified contacts.

  • Be cautious with offers that seem too good to be true.

Acting quickly helps ensure a faster investigation and resolution.

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