What is a judicial block?
A judicial block is a legal measure ordered by a judge, requiring financial institutions to temporarily restrict access to funds in an account. This action ensures that the funds remain available while legal proceedings are ongoing.
Why was my account blocked?
A judicial block can occur in several situations, including:
Civil cases, such as debt disputes or contract violations.
Criminal investigations.
Tax debt collection.
Family law cases, such as child support or asset division.
Labor disputes.
The block is not a decision made by AstroPay; it is a legal requirement that we must follow.
What can I do?
Check the case number associated with the block — we can help you with this information, if needed.
Understand that resolution depends on the judicial system; AstroPay cannot unblock the account or provide legal advice.
Important points:
The block is temporary and will be lifted when the court orders it.
Stay calm and avoid sharing sensitive information without legal guidance.
Tip for tracking:
You can view details of the block in your transaction history, but remember: only the court can authorize the release of the funds.