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Understand account suspension and closure

Learn the difference between suspending and permanently closing your AstroPay account.

L
Written by Luma Senna
Updated over 3 weeks ago

AstroPay offers two options if you want to stop using your account: suspension and permanent closure.

Account suspension

  • Temporary and reversible.

  • Your account can be reactivated once.

  • Your data is retained for compliance purposes.

Permanent closure

  • Irreversible. Your account cannot be reopened.

  • You cannot create a new account with the same phone number.

  • Data is retained as required by law for compliance and security purposes.

⚠️ Before closing your account, make sure to withdraw any remaining balance and download any documents you need.

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