If your AstroPay account is blocked due to KYC, this means you will no longer be able to access or attempt to verify your identity until the issue is resolved.
Why was my KYC blocked?
The block can occur due to:
Maximum number of verification attempts exceeded.
Invalid, illegible, or inconsistent documents.
Inconsistencies in the information provided during verification.
How to resolve a KYC block
To get more information and try to unblock your account, you should send us:
The identity document used for verification.
If available, screenshots showing the errors or messages received during the process.
Any other information that may help understand the issue.
We will review the details provided and contact you with instructions on how to proceed.