If your AstroPay account is blocked due to KYC, you cannot access or retry identity verification until the issue is resolved.
Why KYC gets blocked
A block can occur due to:
Maximum number of verification attempts exceeded.
Invalid, illegible, or inconsistent documents.
Inconsistencies in the information provided during verification.
Information to have ready
To resolve a KYC block, have the following available:
The identity document you used for verification.
Screenshots showing any errors or messages you received during the process (if available).
Any other details that may help clarify the situation.
Once the information is reviewed, you will receive instructions on how to proceed.