Before closing your AstroPay account, make sure you complete the following steps to avoid losing access to funds or important information.
Before you close
Withdraw your balance: Transfer all remaining funds within 30 days.
Resolve pending transactions: Make sure all transactions are completed.
Download documents: Save any statements or records you may need.
Complete identity verification: KYC must be done before closure can be processed.
Closure vs. suspension
Permanent closure: Irreversible. Your phone number cannot be used for a new account.
Suspension: Temporary and reversible. You can reactivate once.
Special scenarios
Cannot log in: Request a device change or PIN reset first.
AstroPay unavailable in your country: Follow the market shutdown process to retrieve your funds.
Unauthorized transactions: Report them before closing to ensure proper investigation.
Plan carefully before closing your account. Once permanently closed, it cannot be reopened.