If you’ve received an email from the AstroPay Team asking for more details about your account, don’t worry — this is part of our standard fraud prevention process to confirm your account is being used correctly and to protect you from unauthorized activity.
What happens when we ask for more information?
Our fraud team reviews your account to ensure it’s safe and compliant. This may include:
Checking recent transactions and activity.
Confirming how your account was created.
Asking about your link with the sender or recipient of certain transfers.
Verifying the purpose of those transfers.
How long does the review take?
It depends on how quickly you reply with the requested information.
The more complete your response, the faster we can finish the review.
If everything’s fine, no further action will be needed.
If we need more details, we’ll contact you.
Can I speed up the process?
Yes — reply to the email with clear and accurate information.
Note: Contacting customer support won’t speed it up, as the review is handled directly by our fraud team.
While waiting:
Reply to the email with the requested info.
Don’t share your password or security codes.
Check your inbox regularly in case we need more details.
By cooperating, you help keep your AstroPay account safe and secure.