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How to fix technical issues during onboarding

Learn how to fix common technical problems while setting up your AstroPay account.

Written by Jose Fuentes

If you experience errors while setting up your AstroPay account, follow these troubleshooting steps.

Troubleshooting steps

  1. Check your internet connection: Make sure you have a stable Wi-Fi or mobile data connection.

  2. Update the app and system: Install the latest version from the App Store or Google Play.

  3. Clear cache: Go to Settings > Apps > AstroPay > Clear Cache (or clear your browser history).

  4. Enable camera permissions: Identity verification requires camera access. Enable it in your phone settings.

  5. Restart the app or device: Close and reopen the app, or restart your phone.

  6. Reinstall the app: Uninstall, download, and install the app again.

Information to have ready

If the issue persists, keep the following available:

  • Screenshot of the error.

  • The step where the error occurred.

  • The error message displayed.

  • Device brand and model, OS version, and app version.

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