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What to do if my OTP doesn't arrive

Find out the steps to take if you are not receiving your OTP (one-time password) and how to switch delivery methods.

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Written by Product

If you are not receiving your OTP (one-time password), follow these troubleshooting steps to resolve it.

Troubleshooting steps

  1. Verify your details: Make sure the phone number and email linked to your account are correct, and the country code matches.

  2. Wait and resend: Wait at least 1 minute before requesting a new code.

  3. Try alternative delivery methods: OTP can be sent via WhatsApp, SMS, or email. Switch methods if one is not working.

  4. Check your email: Look in your inbox, spam, and junk folders.

  5. Clear app cache (Android): Go to Settings > Apps > AstroPay > Clear Cache.

💡 Tip: WhatsApp is the primary delivery method for OTP in many regions. Make sure WhatsApp is installed and linked to your phone number.

Once the OTP arrives, enter it in the app to complete the action.

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