If your AstroPay account was suspended or closed, you may be eligible to reactivate it. Below you'll find what to expect and how to start the request.
What you need to know
Reactivation is a one-time option. If your account is closed again after reactivation, it cannot be reopened.
You may need to complete identity validation as part of the process.
After reactivation, your account works normally with the same email and document information.
How to request reactivation
Submit a request for review of your account. The team will assess your eligibility and respond with the next steps.
Once approved, your account is reactivated and you can continue using AstroPay services as before.