Under Brazil's LGPD (Lei Geral de Proteção de Dados), you have the right to request data deletion. However, this right is not absolute — AstroPay is required by BACEN and CMN regulations to retain certain data.
Why data is retained
Anti-money laundering (AML) compliance.
Regulatory supervision by BACEN and CMN.
Legal defense and court compliance.
Retention periods range from 5 to 10 years depending on the data type.
How your data is handled
Data is stored securely with restricted access.
Processing follows LGPD principles of necessity and purpose.
Data is used only for the legally required purposes.
Your options
Suspend your account: Temporarily restrict access while keeping the option to reactivate.
Close your account: Permanently close your account. Data is retained only for the legally required period.
After the mandatory retention period, your data is securely deleted.