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What to do if I find a transaction I don't recognize

Find out the steps to report an unrecognized transaction on your AstroPay account and how to keep it secure.

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Written by Product

If you find a transaction you don't recognize, act quickly to help with the investigation.

Steps to report

  1. Record the transaction details: date, amount, and description.

  2. Gather any additional information that may help with the investigation.

Tips to keep your account secure

  • Never share your passwords or security codes.

  • Enable two-factor authentication (2FA) in the app.

  • Be cautious with links received via email, SMS, or social media.

  • Keep your phone protected with a password or biometrics, and always updated.

Acting quickly helps ensure a faster resolution.

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