If you find an unrecognized transaction or lost money to a scam or fraud in Brazil, act quickly and follow these steps.
Steps to report
Record the transaction details: date, amount, recipient, and description.
File a police report (B.O.) including the transaction details.
Keep a copy of the B.O. ready along with the transaction information.
Tips to keep your account secure
Never share your passwords or security codes with anyone.
Enable two-factor authentication (2FA) in the app.
Verify links and messages before clicking or responding.
Avoid transactions with unknown or unverified contacts.
Be cautious with offers that seem too good to be true.
Keep your phone protected with a password or biometrics, and always updated.
Acting quickly helps ensure a faster investigation and resolution.