If your CPF (Cadastro de Pessoas Físicas) is flagged as irregular, your AstroPay account is restricted until the issue is resolved. This occurs per Central Bank regulations.
Common causes
Outdated information at Receita Federal.
Pending updates or corrections.
Issues flagged directly by Receita Federal.
How to resolve
Check your CPF status at the Receita Federal website.
Regularize your CPF directly with Receita Federal.
Once regularized, your account restriction is reviewed and removed.
Your account remains restricted while the CPF is irregular. After regularization, fund access is restored.