As part of our fraud prevention process, we may send you an email requesting additional information about your account activity. This is a routine review to ensure your account's security.
What we may review
Recent transactions and account activity.
Account creation method and details.
Relationships between transfers.
The purpose of specific transfers.
How to respond
Reply directly to the email you received.
Provide clear and accurate information.
Do not share your passwords or security codes in the reply.
The review duration depends on the completeness of your response. Clear, accurate replies help speed up the process.