As part of our routine security checks, we may review your account from time to time. This is a standard procedure and does not mean there is a problem with your account.
How long the review takes
In most cases the review is quick and is usually resolved within minutes. In specific situations, it may take up to 24 hours.
What you can do in the meantime
You can keep opening the app and viewing your account as usual — you don't lose access at any point.
The only thing on pause for now is sending and receiving money, which is reactivated as soon as the review is complete.
Do you need to do anything?
There's nothing you need to do on your end, and no need to contact us. We'll let you know as soon as the review is complete and your account is back to normal.
ℹ️ Note: If we ever need additional information, we'll ask you directly through the app or by email. We will never ask for your passwords or security codes.