The target closure date is October 9, 2026. If you have a balance, we recommend withdrawing it before that date to avoid the idleness fee. If you have a zero balance, no action is needed — your account will close automatically.
If you're unable to withdraw by October 9, there's no hard cutoff for you — contact support and we'll help you complete your withdrawal.
Key facts
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Target closure date | October 9, 2026 |
Top-ups | Blocked |
Incoming transfers | Blocked |
Withdrawals | Allowed — including after October 9 if you contact support for help completing one |
Idleness fee — LARSTAL UK accounts | £20 every 30 days after October 9 if a balance remains |
Idleness fee — Larstal Denmark ApS accounts | €50 every 30 days after October 9 if a balance remains |
UK Terms & Conditions: https://www.astropay.com/united-kingdom/t-c-agreement-for-individuals
Denmark Terms & Conditions: https://www.astropay.com/europe/denmark/t-c-agreement-for-individuals
Withdraw / open the app: https://app.astropay.com/home
Do I need to do anything?
If your balance is zero: No action needed. Your account closes automatically on October 9, 2026. You can still contact support afterward if you need a statement or other historical account information.
If you have a balance: Withdraw it before October 9, 2026 to avoid the idleness fee. Top-ups and incoming transfers are already blocked, but withdrawals remain available.
I can't withdraw before October 9 — what happens?
Contact support
You won't be locked out of your funds. If you're unable to complete your withdrawal by the target date, reach out and we'll help you complete it, even after the account has closed.
What happens after October 9, 2026?
Accounts close.
Any balance still remaining starts accruing an idleness fee every 30 days — £20 for UK accounts, €50 for Denmark accounts — until it's withdrawn.
FAQ
Is this only affecting the UK and Denmark? No. This closure affects users across a number of European countries, not only the UK and Denmark.
Can I still receive money into my account? No, incoming transfers are blocked as of the closure process starting in September 2026.
Can I top up my account? No, top-ups are blocked.
Can I reopen my account after it closes? No, the closure is final.
Can the idleness fee be waived? No, once it starts accruing it applies for as long as a balance remains after closure.
What if I couldn't withdraw before October 9? Contact support — you can still withdraw your balance, we'll help you complete it.
Is there a replacement product for affected users? AstroPay is exiting these markets, so there is no replacement product being offered.