This article will help you:
Understand installation and connectivity requirements and data flow
Troubleshoot your eGauge integration
To view your current eGauge integration details, statuses, or unique MAC addresses, go to Settings on the left side menu, select Integrations, then select eGauge.
Overview
An eGauge is an integrated piece of hardware that uses an ethernet network connection to push real-time data to Atrius while monitoring an electrical load via current transformers (CTs) connected to a distribution panel. eGauges serve as both electrical meters and gateway devices.
eGauge devices are used when electrical meters are not already present or easily connectable to the Internet. They provide granular data, from 15-minute up to 1-minute intervals, and can measure up to four 3-phase power loads per eGauge. The meter measures the resource via the CT, stores the values internally, and pushes that value and timestamp to Atrius.
Responsibilities
Customer Responsibilities | Customer Support Responsibilities |
Install eGauge: Ensure eGauge is installed, calibrated and configured correctly. | Configure Atrius: Open up a gateway to receive meter data. |
Install CTs: Configure the correct CTs to line voltages. | Provide useful tools: Collect, store, and display meter data. |
Confirm connectivity: Confirm wire connectivity and quality between meter and data logger. | Verify points in Atrius: Ensure the customer provided eGauge register is correct and accounted for in the point form in Atrius. |
Confirm power and Internet: Make sure the eGauge is installed correctly, has power, and has an ethernet connection. |
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Program eGauge: Program the eGauge to push data to Atrius. |
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Allow outboard access: Confirm networking details with IT to allow data logger outbound communication to Atrius servers. |
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Troubleshooting
Review common troubleshooting steps that may restore communication between an offline eGauge device and Atrius.
📘Troubleshoot your eGauge integration
Open the interactive Decision Tree tool below to diagnose problems with your eGauge integration, or scroll down the page for instructions and additional resources.
If an eGauge point is offline
Physically reboot the eGauge device.
Verify that the eGauge device has outbound connection to IP range: 13.83.71.72/29 via http (port 80) or https (port 443), depending on your security requirements. If there were any recent network/firewall changes, these may have impacted the communication between your eGauge gateway device and Atrius.
Verify that your breaker is powering your eGauge device.
Verify that your eGauge device is connected to the network.
Verify that data sharing is enabled.
Verify that your current transformers are configured properly and with the correct phasing.
Verify that the eGauge channel checker appears active.
Additional resources
A Facilities or Controls point of contact would be able to determine if the eGauge device has either lost power or lost network connectivity. The point of contact may also be able to locate the eGauge device and physically reboot the device, if necessary. For more information on power connectivity, please see the following eGauge manuals:
EG30xx
EG4xxx: Power installation must be implemented by a licensed electricianA Network or IT point of contact would be able to determine if the eGauge device is impacted by any recent network/firewall changes or network hardware changes.
Data sharing instructions:
Section 4: Push Data SetupCurrent transformer configuration:
Section 2.7.3: CT Connector:
EG30xx
EG4xxx
Installation tutorial videoPhasing verification:
Section 3: Testing Phase ContinuityChannel checker verification:
Section 5: Troubleshooting with the Channel Checker
🚧 Forward this information to your points of contact
Please forward this information to any additional Facilities, Controls, Network, or IT points of contact at your organization for on-site support.
📘 Contact Customer Support
For additional questions regarding your integration with Atrius, please contact Customer Support.