You can send out your survey multiple times or to multiple audiences. In the results dashboard you can compare the results over time or aggregate them together for easy and more robust analysis.
Creating a recurring survey from scratch
Once you've created your draft and added an audience, all you need to do is set a repeat frequency to your survey before checkout.
Once you purchase your survey, you will then be able to see your results in the traditional Overview, but also using the By Time tab. Once your survey is sent again, you'll start to be able to identify trends over time.
Running your survey again
You can also simply run your survey again by clicking 'Edit draft' which can be found on the Manage page. If you re-run your survey, you will be able to aggregate the results together.
Analysing the results
Select which waves to analyse
On the results dashboard you will have the option to look at your results for the individual waves or to aggregate them together.
Compare the different waves
On the Trends & Analysis page you can view your results over time. By default you will see the latest three waves, but you can change this to show more or less waves.
The responses are displayed in a column and/or line graphs for each of the questions asked in your survey, with each survey represented by its start date to show fluctuations in the results over time.
Change your charts
You can click on the options menu (three dots) to change the chart type, add or remove data labels. You also have the option to switch your X axis between ‘Dates’ or ‘Answers’.
Interaction with your visuals
These graphs are also interactive in the following ways:
Hovering over an answer option highlights that bar or line in the chart
Clicking on an answer option in the legend removes that answer from the chart
Clicking on the answer options on the chart will apply an answer filter to that question and the rest of your survey
Applying demographic filters will update the contents of the graph to show how the segment you've selected answered that question over time
Showing whether your results are statistically significant
Once you have more than two waves in your tracker, you can choose to show statistical significant differences by clicking on the options menu and selecting show "difference (percentage points)". This will show all of the differences in percentage points versus the previous wave and will highlight any statistically significant differences (95% confidence level) with an up or down arrow. You can read more about statistical significance here.
Add mean average and trend lines to your graphs
Once you have more than two waves in your tracker, you can toggle on the mean average and a trend line on single and multiple choice questions.
Exporting your data & charts
You can download any chart as .png images for use in presentations and for sharing more widely. Simply click on the download icon at the top right of the chart.
Export aggregated responses
No matter if you have one or twenty surveys in your tracker, you can export all data into an Excel file by simply clicking Export, selecting the dates and/or markets you want to export and choosing to export as a single file.
Note: Exporting aggregated data is currently only supported for Excel & CSV.
Sending out your next wave
As the owner of the survey, you can re-send your survey from the Manage page. Select Edit draft at the top of the Manage page.
Edit your survey before sending
You may want to start tracking new business metrics half way through your tracker, and so you may need to add a new question. Or, you may wish to start tracking new competitors so you may want to add an additional answer option.
Once you click Edit draft, you'll enter the editor and be able to make limited changes to your survey. You'll notice a 'lock' icon on some fields.
You're able to make the following changes to your survey:
Adding a new question
Removing an existing question. The existing data you have will remain there for historical use.
Adding a new answer option to an existing question
Removing an answer option. The existing data will remain there for historical use.
You can amend the order of your survey and any routes as you wish.
Editing your audience between waves
You can make a change to the sample size of your Tracker, assuming the feasibility is available.
Currently you are not able to edit your exclusive sample. A 3-month exclusive sample will be set by default to ensure good data quality.
Currently, you cannot edit the demographic targeting, demographic quotas, add or remove markets.
Once your survey starts collecting responses you'll see these populate in your Trends page, where you can identify changes in metrics over time!
Adding a recurring frequency
If you simply want to sit back and watch your responses collect over time without having to lift a finger, all you need to do is set a repeat send frequency on your survey. You can determine the frequency of how often you wish to collect responses and the credits will be withdrawn at the time that survey is set live.
To set the recurring frequency, you will need to go through to the 'Run survey' step after the Review page and select the frequency you want to run your survey:
You can only exclude respondents who answered any waves in the previous 90 days in the same tracker
You can turn exclusive sample off, but you can't amend the exclusion period
You cannot exclude any surveys outside of your tracker from the exclusive period
Editing audience between waves
You cannot edit the demographic targeting or quotas
You cannot add new audiences or remove existing ones, making your tracker single or multiple markets.
You can only add a recurring frequency onto a single market tracker
You can only take credits from the default credit pot once recurring is enabled
Once recurring is enabled, you cannot make any changes until you cancel the recurring frequency
Once you delete recurring, you cannot re-enable it until your next manual purchase
You can only schedule single market surveys
Rename your survey
If you are the survey owner, you can rename it. Click the three dots on the survey card on the Surveys page and you'll be given the option to Rename survey. Enter the new name you wish you give it and then click Save changes to apply the name change.
At the moment, you need to ask Attest to transfer ownership to another member of your organisation. Please let us know if this is something you would like to do.
If you'd like to talk through your feedback directly with a member of our product team, or have questions about the new feature, please let your Customer Success Manager know. They will happily answer your questions, or set up a call with our product team.