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Email marketing: best practices

Your guide to email marketing best practices.

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Written by Support Team
Updated over 2 weeks ago

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Overview

Email marketing is one of the most effective tools businesses can use to connect with their audience and drive sales. Success comes down to sending the right message to the right people at the right time.

In this article, we’ll explore key best practices to help you get the most out of your email marketing efforts.


Plan and strategy

  1. Create a plan: Define goals, target audience, and content strategy.

  2. Understand your audience: Segment using tools like Audience Republic.

  3. Track signup sources: This helps inform better targeting.

  4. Use segmentation: Filter your email sends based on behaviour, interests, or demographics.


Content and scheduling

  1. Write relevant content: Tailor emails to what your audience expects.

  2. Set a sending frequency: Be consistent, and avoid overwhelming subscribers.

  3. Create a content calendar: Plan email campaigns and social posts in advance.


Design

  1. Use a clean layout: Keep design simple and mobile-friendly.

  2. Craft strong subject lines: Short, relevant, and not spammy.

  3. Add a preview line: Don't leave it blank or filled with alt-text.

  4. Personalize: Use custom fields and dynamic tags.

  5. Include clear calls to action (CTAs).

  6. Use A/B testing: Try different subject lines, CTAs, and layouts.


Email deliverability

Email deliverability refers to the ability of your emails to successfully reach your recipients’ inboxes—rather than landing in their spam or junk folders. It’s influenced by factors like sender reputation, domain health, email content, and user engagement. Good deliverability ensures your messages are seen, not filtered out.

A bounce occurs when an email cannot be delivered to a recipient’s address. As part of recent updates, bounces older than 2 years are no longer considered for suppression and the data for those older bounces has been removed. This means recipients with bounces beyond 2 years will not be suppressed, but they also can no longer be filtered based on those historical bounces.

Improve deliverability rates and reduce bounce rates

  1. Use domain authentication (mandatory for Audience Republic users).

  2. Test emails internally before launch.

  3. Gradually increase sending volume and avoid large sending spikes

    1. If you're using a new domain, it's especially important to be careful with how many emails you send each day. Start small—ideally under 5,000 emails per day—and slowly increase your volume based on how well your emails are performing. This helps build trust with email service providers and protects your domain reputation.

  4. Send high-quality, engaging content.

  5. Respond to replies promptly.

  6. Avoid spam traps and unengaged users.

  7. Clean out invalid emails in your Audience Table to prevent hard bounces.

  8. Use professional design.

For more details on deliverability insights and how to view bounces on a message level, check out this article.

Avoid spam filters

  1. Keep subject lines short—under 8 words or 60 characters.

  2. Use no more than one emoji.

  3. Avoid ALL CAPS and excessive punctuation.

  4. Avoid spam trigger words (e.g., "Free," "Winner," "Bonus").

Check out more spam trigger words

  • Free

  • WIN

  • Discounted

  • You Won!

  • Prize

  • Save Up to

  • Get it now

  • Exclusive deal

  • Limited time

  • Order now

  • This won’t last

  • Winner

  • Winning

  • You are a winner

  • You have been selected

  • Congratulations

  • Bonus

  • Fantastic

  • Lifetime

  • Luxury

  • Unlimited

  • Score


Improve open rates

  1. Use catchy subject lines.

  2. Personalize content using names or interests.

  3. Regularly clean your list.

  4. Build a strong sender reputation.

  5. Optimize design for mobile.

  6. Re-engage inactive subscribers.

  7. Continuously test and learn.

  8. Monitor inbox placement and spam folder rates.


Domain reputation

Domain reputation is like a report card for your email-sending domain. Email providers (like Gmail or Outlook) constantly score your domain based on how people interact with the emails you send.

If your emails are opened, read, and clicked on and your domain is properly authenticated, that tells providers you're sending content people want—and you earn a “gold star” in their eyes. But if your emails are ignored, deleted without opening, marked as spam, or result in a lot of unsubscribes, those same providers see that as a red flag and may lower your score.

A good domain reputation means your emails are more likely to land in inboxes instead of getting filtered into spam. Building and maintaining a healthy domain takes time, consistency, and patience. It’s an ongoing process that email service providers are always evaluating, so staying proactive is essential.


Monitor your email performance

The days of “set it and forget it” are long gone. To run successful email campaigns, ongoing performance monitoring is key.

In your Audience Republic account, you’ll find message insights for every email sent—including open rates, click-through rates, and unsubscribe rates. These metrics offer a solid starting point to understand how your emails are performing.

For a deeper look into your domain’s overall health, third-party tools like Google Postmaster Tools can provide additional insights. A strong domain reputation plays a major role in email deliverability—ensuring your messages land in inboxes, not spam folders.


What to watch out for

There are several signs that your email marketing strategy might need a refresh. For example:

  • High bounce rates (anything over 2%)

  • Low open rates (below 20%)

  • High unsubscribe rates (above 0.2%)

  • Low ticket sale conversions

If you’re seeing any of these indicators in your Audience Republic account, this article is full of practical tips to help you improve performance and get back on track. Still feeling stuck? Reach out to your Customer Success Manager—our team is always happy to hop on a call and review your account with you.

Rules for Blocking Invalid URLs in Messages

To maintain security, reliability, and consistency, certain types of URLs, email addresses, and telephone links are blocked in messages. Below are the key categories and examples of invalid formats that are not allowed.

1. General Invalid URLs

These URLs are blocked due to structural or formatting issues:

  • Missing protocolwww.example.com, example.com

  • Malformed protocolhtp:/bad-url.com, httpss://..., http:/..., http:example.com

  • Multiple protocolshttp://https://..., https://http://...

  • Spaces in URLhttps://example.com/space here, query params with spaces

  • Non-encoded spaceshttps://example.com/file with spaces.pdf

  • Invalid charactershttps://exam^ple.com, <script>, :hankey:, :bomb:, quotes (", '), pipes (|), newlines

  • Duplicationshttp://:https://example.com/

  • Empty string / whitespace-only

  • Unsupported protocols

    • Data URLs: data:text/plain;base64,...

    • FTP: ftp://example.com

    • JavaScript-like protocols: http://javascript:

2. Bad Host/Domain

URLs with invalid or incomplete hostnames are blocked:

  • Host with only a dot → https://o., http://.com

  • Host ending with a dot → https://example., http://localhost.

  • Missing TLD → https://example

  • Consecutive dots → http://example..com, email@example..com

  • Leading hyphen in domain → http://-example.com

  • Invalid punycode → http://xn--.com

  • Bad IP-like formats → http://.127.0.0.1, http://[GGGG:GGGG::GGGG]

  • Invalid ports → http://example.com:abc

  • Too many slashes → http:///too-many-slashes.com

  • Missing host → http://?nohost, http://

  • Unencoded reserved characters in path → http://exa#mple.com, http://example.com/<>

  • Broken encodings → http://%G1.com, http://%E0%A4%A

3. Emails

Invalid email formats are also blocked:

  • Multiple @ symbols → email@example@example.com

  • No username before @@example.com

  • Display name formats → Joe Smith <email@example.com>

  • Missing @email.example.com

  • Plain strings → plainaddress

  • Starting/ending with a dot in username → .email@example.com, email.@example.com

  • Consecutive dots in username → Abc..123@example.com

  • Non-ASCII characters → あいうえお@example.com

  • Extra text → email@example.com (Joe Smith)

  • No domain extension → email@example

  • Invalid domain prefix → email@-example.com

4. Telephone Links

Invalid telephone links include:

  • tel: links with letters or words → tel:what did you just say to me

5. Key Blocking Rules

  • Block URLs with spaces (unless properly encoded as %20).

  • Block URLs without a valid protocol.

  • Block multiple or malformed protocols.

  • Block FTP and data URLs.

  • Block URLs with invalid characters or encodings.

  • Block malformed hosts (dot-only, ending with dot, no TLD, invalid IP/punycode).

  • Block emails with invalid formats (@ errors, dots, Unicode, display names, missing domain).

  • Block telephone links with non-numeric content.

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