Getting Started with Live Hub Routing📲

Routing is the backbone of Live Hub, giving you the power to seamlessly connect voice services. Whether you’re directing calls to a bot, integrating with an external SIP trunk like Twilio, or using a Live Hub–allocated number, routing ensures your calls flow exactly where they need to go.

Routing is the core of Live Hub, allowing you to direct calls between voice services effortlessly. In the below section we will see the following scenarios:

You can find each video below and additional instructions:

📹 Route Inbound Calls to a Bot Using a Live Hub Number

📹 Route inbound calls to a Bot using numbers supplied by your service provider

📹 Configure Outbound Calls from Your Bot Using a Live Hub Number

📹 Configure Outbound Calls from Your Bot Using an External Number

✔ Flexible Call Flow – Easily connect calls from any phone number, SIP trunk, or contact center platform to your bot—or route calls from your bot to customers.

✔ Effortless Configuration – Set up routing rules in minutes with our intuitive self-service portal. Just choose an origin (bot, SIP trunk, Teams, Live Hub number) and a destination (bot, contact center, external SIP, etc.).

✔ Scalable & Reliable – Define as many routing rules as needed, enabling you to handle multiple numbers, geographic locations, or use cases—without infrastructure complexity.

With Live Hub, you are in complete control of your voice communications, ensuring a seamless experience for both your customers and your business operations.

Ready to configure your routes? Watch the videos above and start building your ideal voice flow today.

If you need any assistance, our support team is here to help.

Happy configuring, and thank you for choosing Live Hub by AudioCodes! 🚀