Prerequisites:
• Make sure you have your oneCentral SIP Trunk Username and Password
• Make sure you have the relevant oneCentral FQDN / Domain for SIP Signaling
Here are the full steps:
Set up a new SIP Trunk connection
• Select Voice Channels from the side menu and navigate to SIP Connections.
• Select Add New SIP connection to add your SIP Trunk.
2. SIP Trunks General configuration - GENERAL Tab
• Add a name for the SIP connection (for e.g. "oneCentral-SIP", "My-SIP-Trunk" etc.).
• Choose 'SIP Trunk' option as your Provider type.
• on Provider option, choose oneCentral from the dropdown List.
• Select the SIP connection Live Hub Region. It should be on the same region you are operating in.
• Make sure that Registration is sets to "Enabled"
• Under Credentials, fill in your oneCentral Username and Password.
3. SIP Trunk Incoming - INCOMING Tab
• Choose the following Authentication methods under INCOMING tab
- Source IP Address: Authentication by matching the incoming SIP requests to an IP address / FQDN names configured in the OUTBOUND Tab.
- Dialed Numbers (DIDs): the destination numbers oneCentral will send to Live Hub by the SIP request
4. Numbers and Calling Formats - NUMBERS Tab
• Under the section "NUMBERS", you can set your desired E.164 format (dialing format)
Important! oneCentral support only numbers with E.164 format and starts with plus (+) sign. DO NOT change the below:
5. Info - INFO icon
• On this section, you can find your Live Hub SIP Connection FQDN and your SIP connection ID.
• If you want to troubleshoot your connection, you can send REGISTER message (to test registration) or OPTIONS message (to test keep alive) via the 2 troubleshoot buttons.
• Under Addresses, you can see all Live Hub IP addresses that should be whitelisted on your provider's security devices.
• If you need Live Hub certificate, you can download it from this section.
*Important note! Live Hub uses a certificate signed by DigiCert Global Root G2. Import this CA certificate into the SIP Connection's trusted CA list to enable secure communication
• Note that Live Hub limits the amount of call establishment per second and the number of concurrent calls.
If you need to increase your account limitation, you can send a request to our support team under the Limits section.
6. Test your SIP connection
• After configuring your Generic SIP Trunk, you can use the "Test your SIP connection" button to initiate a test call to your SIP Trunk.
Questions and Troubleshoot
• How to make sure that my oneCentral SIP Trunk is connected?
Look at the status icon of your sip trunk and make sure the Registration status appears as connected.
• My Registration status appears as not-available, how to fix it?
Make sure that you set the credentials gave to you by oneCentral (Username and Password).
Verify that both username and password are correct. edit the SIP Trunk and click on the icon.
Navigate to Troubleshoot and click on the on the REGISTER message button.
Check the sent register and see the exact response from the provider.
Check the OUTGOING section and make sure that the address for the connection is the correct address given you by onceCentral
Q&A:
• I am unable to make outbound calls from Live Hub to oneCentral, what's wrong?
Check out the Call History Tab after making an outbound test call and look for the call status.
If the call status is No Route, make sure to create a routing rule under the Routing page.
If the status is an error status with an error code, such as 404, 503, 500, 486, 408 that came from the provider side, please contact your provider for further assistance.
Please refer to this guide for setting up a routing rule.
• I am unable to make Inbound calls from oneCentral to Live Hub, what's wrong?
After placing a test call from oneCentral to Live Hub over the Trunk, make sure that the call appears on the Call History Tab.
If the call doesn't appear, it can indicate an issue from oneCentral. Verify that you have a proper connection to Live Hub from oneCentral over SIP Trunk.
If you do see the call on Live Hub Call History, check out the completion status and make sure you have a proper route configured on the Routing page.
Please refer to this guide for setting up a routing rule.
Happy Creating!
The Live Hub Team
