Ready to level up?
Let’s dive in 👇
🔥 Highlights at a Glance
Parent & Sub Accounts Hierarchy Management
User & Account GUI Updates
Live Call Failover Actions
Call Attempt Threshold Alarms
Live Hub AI Agents
Documents Parsing & Websites Crawling Optimizations
New LLM Providers & Models
Dynamic Call Control Tools
🏢 Parent & Sub Account Hierarchy Management
Live Hub now supports Parent Accounts, allowing you to associate multiple sub-accounts under a single parent account.
💡 What this unlocks:
Centralized visibility across multiple sub-accounts
Simplified management for partners and multi-customer organizations
Aggregated billing across related accounts
Support for volume-based discount models
Learn More: Parent Accounts Documentation
🎛️ Fresh Control! User & Account GUI Updates
We’ve refreshed key areas of the Live Hub interface to make managing users, permissions, and accounts more intuitive.
💡 What this unlocks:
Clear segregation between user and account management
Easier access to User Profile, IAM (Access Control), Billing, and Settings
Seamless account switching for multi-account users
Clearer structure aligned with IAM roles and permissions
What changed in the UI:
Billing & Settings are now in the left-side navigation menu
Account management moved from the User Avatar (top right) to the new Current Account section in the top navigation bar.
🛡️ Live Call Failover Actions
Live Hub now supports failover actions during active calls when services such as STT, TTS, or bot integrations are disrupted.
💡 What this unlocks:
Greater resiliency during live conversations
The ability to play an automated message to callers
Transfer options to an alternative bot, IVR, or live agent
Better business continuity beyond initial call routing
Learn More: Failover Documentation
🚨Call Attempt Threshold Alarms
Live Hub now lets you define threshold alarms for call attempts, helping teams detect unusual traffic patterns earlier.
💡 What this unlocks:
Proactive monitoring of call activity
Faster detection of operational issues
Learn More: Alerts Documentation
🤖 AI Agents: Parsing & Crawling Optimizations
We’ve improved how AI agents ingest and understand enterprise documents and website content.
💡 What this unlocks:
Faster knowledge grounding
More accurate responses from enterprise content
Better performance when working with large document sets and web sources
Learn More: AI Parsing Documentation
🎬AI Agents: New LLM Providers & Models
We’ve expanded support for additional LLM providers and models, including options such as Grok-Voice and Gemini 3.1 Flash Live, with multi-region deployment support.
💡 What this unlocks:
Greater flexibility in model selection
Improved resiliency through broader provider support
Better performance based on your deployment needs and regions
Learn More: LLM Providers Documentation
🤙🏼AI Agents: Dynamic Call Control Tools
New dynamic call control capabilities, including features such as barge-in, give you more real-time control over AI-driven conversations.
💡 What this unlocks:
More natural live interactions
Better conversational flow
Faster response to caller intent during active sessions
Learn More: Dynamic Call Control Documentation
🚀 Getting Started
Log in to Live Hub
Explore the updated GUI and navigation
Review your user roles and IAM settings
Start organizing accounts with Parent Accounts
📚 Release Documentation Coming Soon📚
Some of the technical documentation related to this release is still being finalized. A larger Live Hub newsletter edition will be shared next week with the full set of resources, links, and guidance.
💫 Ready to Explore the Latest Live Hub Capabilities?
Review the full release notes here
For the full set of capabilities, see our documentation.
Got Feedback?
We’re listening. Let us know what’s working well, what you’d like to see next, or where you need support.
We appreciate your continued support of Live Hub and look forward to hearing what you build next.
Happy Connecting! 🎉✨
The Live Hub Team 🌐