Augment Theft Coverage was created to give you ease of mind with your Augment e-scooters.
In a nutshell: if you have subscribed to our theft coverage service for a small monthly fee, you will receive refurbished e-scooter and/or battery, in case of theft or vandalism (deductibles apply).
Prerequisites:
You must have an active e-scooter subscription to subscribe our Theft Coverage.
You must have connected & locked all of your e-scooters, which you are an owner of, in the last 24 hours to subscribe the Theft Coverage.
Log in at augment.eco/app to see, whether you are eligible for the Theft Coverage subscription.
Subscription:
Minimum contract term is 12 months, and the subscription continues automatically on a monthly billing term if not terminated.
A single Theft Coverage subscription covers one of your Augment.Eco e-scooter under an active e-scooter subscription.
Deductibles apply in case of an incident.
All monthly fees & deductibles must be paid in time.
Theft Coverage:
Your e-scooter must be securely locked as required in terms and conditions in order for Augment Theft Coverage to cover incidents.
You must report the incident to your local police without waiting, and provide Augment copy of the official police report.
You must report the incident to Augment as soon as possible to ensure quick handling of the incident.
Please have the serial number of affected e-scooter ready to ensure smooth service.
Augment will review your submission in the earliest and provide you with instructions where applicable.
You are responsible for e-scooter & battery deductibles before Augment will ship refurbished equipment to you.
In case of any questions or concerns, please contact Augment customer service through live chat - we are happy to assist you.