If a Responsible Person has trouble logging in, here are some steps to ensure they receive the login link to their email.
Step 1:
Check that the email you have for the Responsible Person is spelled correctly
Step 2:
Have them check their spam/junk folder to see if the email ended up there.
Step 3:
Send them a new link by using the "send reminder" button on the Tasks tab in their chart. This will send them a new email link to complete any remaining tasks in the resident's task list:
Step 4:
Let the Responsible Person know that they can log into August Health anytime by going to app.augusthealth.com and requesting a login link themselves. They can also set up a password using the "Forgot password" button if they prefer.
For further assistance, please reach out to support via chat or email support@augusthealth.com.