All Help Articles
Updating Documents (adding a new document)
Q: How do I log in?
Adding/changing a Resident Photo
Moving Out a Resident
Family/RP Not Getting Emails
User Management
Viewing Completed Documents
Printing a Centrally Stored Medication Log (LIC622)
Medication Destruction Log (LIC 622)
My login link has expired—what to do next
Changing a room type or name
Adding a resident to a room
Changing a Resident's Room
Using "Open Tasks" on the Compliance Dashboard to track document completion
Uploading Documents
Adding a resident's picture
Adding and Editing Contacts
Using the Compliance Dashboard to track resident data and compliance status
Changing a Move-In into a Resident
Closing (removing/deleting) a Move-In
Printing MAR
Adding an Incident
Filtering Resident Notes and Incidents
Downloading an Incident Report (LIC 624)
Get email notifications for changes to resident records
Adding a PO Box as an address
Increasing rent (daily or monthly charges)
How to change who signs a document
How to Print a Resident Roster
Marking residents as away from the community
How do I change a resident's ambulatory status?
What to do with a password protected PDF
What does an RP have access to?
How do I change a residents Responsible Person?
Printing a blank copy of forms for families to sign on paper
Assigning Residents to Care Groups
Care Needs & Shower/Laundry/Housekeeping Schedules
Downloading a Rent Roll Report
Deleting a mistakenly completed document
Changing a Dementia diagnosis
Updating your orgs contact information
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Making a resident their own Responsible Person
Checkboxes Not Marked on Printed Assessment
Responsible Person View of August Health
Have a Responsible Party Sign In Person
Adding a new room at a community
Using the Notes tab
Putting a resident on alert
How to Add COVID Vaccination Dates
How to View Moved-out Residents
Printing a Blank Assessment
Removing a Task
Starting a new Document/Adding a Task
How to Re-open Closed Move-ins
Changing a scheduled routine
Downloading a Shower Schedule
How to Send a Reminder to the Family to Sign Documents
How do I sort Residents or Prospects by First Name or Last Name?
How to Print COVID Vaccination Report
Printing a resident's Face Sheet
Finding 'Incomplete' Sections on a Service Plan
Mark a Service Plan as "done"
How to move a resident back into your community
How do I download and print a Diet report
Bypassing a Resident Signature
Resetting or setting up a password
August Health Insights
Resolve an "Unexpected error" in Insights
Refreshing an Insights chart
How to Filter reports in August Health Insights
How can I help explain August Health to residents and their families?
Ask your Questions: Live Training on August Health
How to reach out for support
How to skip signers on a document/task
How to add a custom care routine
User Permissions Guide
How to add a new user
How to remove / delete a user
Edit an Existing user’s name or role
Add or Reset password for existing user
Emergency Preparedness
How to Print COVID Vaccination Report
Using multi-factor authentication (MFA)
How to Unschedule a Care Routine
How to upload multiple documents to a resident's chart at once
Setting up a One-Time Password
How to add a Move-In or Resident to a Physician's access list
Scheduling a new routine
Filter Community Notes & Incidents
Helping the Responsible Person log in
Bulk Printing (printing for ALL residents)
Downloading resident documents in bulk
Logging in to August Health
How to Add COVID and Flu (Influenza) Vaccination Dates
Sending/sharing tasks
Viewing Archived Documents or Previously Completed Documents
Setting Up Care Groups for Your Community