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What to do with a password protected PDF

What it means if you receive the "Enter the password to open the PDF file" pop up

Kiley Westerberg avatar
Written by Kiley Westerberg
Updated over 2 years ago

Receiving this pop up when trying to access an uploaded document in August Health?
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This password was generated for the PDF by the person who completed the document (not by August Health).
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If you are receiving this prompt when trying to access a PDF document in August Health, we recommend contacting the person who sent the document to you (the Responsible Person, Physician, etc) to provide you with a non-password protected version to upload into August Health.

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