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What to do with a password protected PDF

What it means if you receive the "Enter the password to open the PDF file" pop up

Written by Kiley Westerberg

Receiving this pop up when trying to access an uploaded document in August Health?
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This password was generated for the PDF by the person who completed the document (not by August Health).
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If you are receiving this prompt when trying to access a PDF document in August Health, we recommend contacting the person who sent the document to you (the Responsible Person, Physician, etc) to provide you with a non-password protected version to upload into August Health.

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