At August Health, your success is our priority. That's why we want to make sure you know all the ways you can reach out if you ever need a little help.
Think of us as your friendly neighborhood support crew, ready to answer your questions and cheer you on. Here's how you can connect with us and get support:
1. Explore our support articles by searching to find answers at your own pace. We have created plenty of articles and quick video trainings to help answer your questions. If you don't find what you are looking for, you can always send us a message.
Chat with Us Live! Need a quick answer on the fly? Our chat support superheroes are here and aim to respond quickly during the week from 4am-8pm PST Monday-Friday. We also have our support team checking in on weekends as well from 8am-8pm PST on Saturdays and 9am-7pm PST on Sundays. Just click the "Help & Support" button on the bottom left corner of our website (app.augusthealth.com) and we'll be happy to chat. This option will give you the quickest response as our support team is dedicated to monitoring our chatbox.
2. Email Us Anytime: For support, our email inbox is always open - support@augusthealth.com. No question is too big or too small, so fire away! We aim to get back to you within an hour.
For billing or questions about an invoice, please reach out to us at billing@augusthealth.com. We will get back to you within a business day.
3. Join Our Weekly August 101 Sessions: Want to dive a little deeper? We offer weekly 101 training sessions packed with valuable info on using August Health and we've recently changed our schedule to Tuesdays and Thursdays. These sessions are a great way to learn new tricks and ask our trainers anything. Check out this article for the schedule and to register.
4. Request a call back: Want to talk to someone on the phone? Call this number - (818) 722-6869 - and leave us a detailed message about what you're needing and we will call you back within a business day, if you want a quicker response please reach out to us in the chat.
Remember, We're here for you!
Getting in touch with us is easy, and we're always happy to help. No matter which method you choose, our friendly support team is dedicated to making sure you have an awesome experience with August Health.