Introduction
The AutoDS Orders page serves as your centralized hub for managing all dropshipping orders across various stores. This comprehensive page simplifies and automates the entire order fulfillment process, from the moment a customer places an order until delivery confirmation. You'll learn how to navigate key features, understand order statuses for different automation types, apply filters, edit order details, and troubleshoot orders not showing in the AutoDS platform.
Benefits of mastering the Orders page:
Monitor and manage all orders in one centralized location.
Automate order fulfillment and tracking updates to save time.
Customize your workflow with filters and export features.
Identify fulfillment issues quickly and take corrective action.
Edit order details before processing to prevent delivery errors.
Track estimated arrival dates without checking supplier sites individually.
Troubleshoot missing orders and resolve connection issues.
Orders settings
The Orders Settings is a section within the Orders tab in the Supplier Settings area of the AutoDS platform. This section allows you to configure how orders are processed, tracked, and fulfilled for each supplier. These configurations apply across all orders from that specific supplier and directly control how orders appear and behave on your Orders page.
To learn more about all Supplier Settings, click here.
To access and configure the Orders Settings:
Go to Settings in your AutoDS account.
Select Supplier Settings from the menu.
Choose the supplier you want to configure.
Open the Orders tab to view and edit automation settings.
Click Save after making your changes.
Order automation configuration options
The configurations in the Orders Settings section control how your orders are handled on the Orders page when using Fulfilled by AutoDS (FBA) or Auto-Order automation, and do not affect manual order handling.
Each configuration directly impacts what you see and how orders behave on your Orders page:
Setting/Description | Additional details |
Override customer's phone number: | Some suppliers require a valid phone number for shipping purposes, even when customers don't provide one during checkout. This setting ensures orders are not rejected due to missing or invalid phone numbers.
How it works: When enabled, AutoDS automatically replaces missing or invalid phone numbers with either the default placeholder number or your custom number before submitting the order to the supplier. |
Mark order as delivered automatically: | Platform-specific behavior:
|
Set order as shipped:
| Options: • Shipped status: Once the tracking number is uploaded to your selling channel.
• Ordered status: As soon as the order is processed with the supplier.
• Order is received: When the buyer places the order in your store.
Why this matters: Different selling channels have different policies for when orders should be marked as shipped. Configure this setting to match your channel's requirements and avoid late shipment penalties. |
Tracking conversion: | Some selling channels only accept tracking numbers from specific carriers. Tracking conversion transforms unsupported tracking numbers into compatible formats so your orders are properly tracked on your selling platform.
Example: If you use a Chinese supplier but sell on eBay US, converting to QTrack or Bluecare ensures eBay recognizes the tracking number and protects your seller metrics.
Learn more about all tracking number conversion options here. |
Maximum Purchase Order Price: | Price fluctuations can occur between the time you list a product and when a customer orders it. This setting protects you from accidentally fulfilling orders where the supplier price has increased significantly, which could result in unexpected losses.
Example: If the price of a product is more than $500, the auto-order will fail as protection, allowing you to review it first before sending it to process or order it manually.
How it works: Before processing an order, AutoDS checks if the current supplier price exceeds your Maximum Purchase Price. If it does, the order fails with an "Exceeded Maximum Purchase Price" error, allowing you to review and decide whether to proceed manually. |
Maximum Loss: | Supplier prices can increase between price scans, turning profitable orders into loss-making ones. This setting acts as a safety net to prevent fulfilling orders that exceed your acceptable loss threshold.
Example: If there was a sale with a loss of $3 (the price was raised after the last scan) and your maximum loss amount was set to $1, the system will fail the order to avoid the loss.
Calculation example:
If your Maximum Loss is set to $1, this order will fail because the actual loss ($2) exceeds your limit ($1). |
Enable automatic messages to buyers (eBay API stores only)
| The Automatic Messages feature is available exclusively for eBay API stores and enables you to automate customer communication at key stages of the order lifecycle, enhancing customer satisfaction and fostering positive feedback.
The Automatic Messages feature triggers the following automatic messages:
Note: Automatic messages from the Automatic Messages feature are sent directly from your eBay account using AutoDS automation. Ensure your message content complies with eBay's communication policies to avoid account warnings or restrictions. Learn more about the customer support feature here. |
Gift message:
Edit the gift message that will be sent to customers (supported suppliers only). | Adding a personalized gift message creates a positive unboxing experience and encourages customer loyalty. It also helps differentiate your store from competitors and can lead to better reviews and repeat purchases.
How it works: When you enable this feature, the gift message is included with the order when shipped by the supplier (if the supplier supports gift messages). Not all suppliers offer this service, so availability depends on your chosen supplier. |
Important: Because Automatic Messages is available exclusively for eBay API stores, for any selling channels that are not eBay, under the Automatic Messages section inside the Orders tab, you'll have only the option to click on the ✎ icon to edit the gift message sent to the customer.
Orders page overview
The Orders page provides a complete overview of your dropshipping orders, offering tools to filter, customize, and export data for streamlined workflows.
The image below shows the Orders page interface with key tools and features:
Tool/Feature | Description |
1. Add filter | Filter orders by criteria such as order status, buyer account, supplier, store name, or date range. This feature helps you quickly locate specific orders or groups of orders that require attention.
Click here to learn more about filtering your orders. |
2. Balance funds for Fulfilled by AutoDS (FBA) | View your Fulfilled by AutoDS (FBA) balance, load additional funds, access your purchase history, and download invoices for accounting purposes. |
3. Auto-Order credits | See your available Auto-Order Credits and purchase additional credits when needed. These credits are required for automated ordering functionality. |
4. Customize display | Click the three lines (|||) icon to customize which columns appear on your Orders page. You can disable, enable, and rearrange columns to create a personalized view. This allows you to focus on the information most relevant to your workflow. |
5. Export | Export your orders as a CSV file sent directly to your email. The export uses whatever filters you currently have applied, making it easy to analyze specific subsets of orders. |
6. Product image | Click any product image to open a detailed pop-up containing the Buyer, Order, and Product tabs. |
Order details and information tabs
When you click the product image or open the order menu (three dots) and select Edit order, a pop-up opens with three tabs, each containing different types of detailed information about that order:
Tab | Description |
Buyer | View and edit all customer information, including name, complete shipping address, and phone number. This tab ensures you have accurate delivery details before fulfillment and allows you to update any incorrect or incomplete customer information to prevent delivery errors. |
Order | Get a comprehensive summary including the Buy Order ID, purchase date and time, current status, tracking number, and more. This tab also allows you to add tags and internal notes for better organization. You can update order-level details such as status, pricing, fees, and buyer account information from this tab. |
Product | Use this tab to change the product's source ID, such as replacing the supplier link for this specific order without affecting other listings. This is useful when the original supplier is out of stock or cannot ship to the buyer's location. You can modify the supplier, warehouse, Buy URL, and variant information for this individual order only. |
Important: Changes made in the Product tab only affect the current order and do not modify the product details in your main AutoDS account, such as title, description, or images.
Learn more about all available changes to each order tab here.
Available columns and fields
The Orders page displays multiple columns to help you track order information:
Field | Description |
Title | Product name as listed in your store. |
Date | Date when the order was placed or registered in AutoDS. |
Status | Current order status, such as Pending, In Order Progress, Ordered, Shipped, Delivered, or Canceled. |
Automation | Shows how the order was placed.
|
Estimated Arrival | Estimated delivery date based on the supplier's shipping timeframe to the buyer's region. |
Note | Add custom notes by clicking the note icon to track special instructions or reminders about specific orders. |
Edit (Quick Actions) | The three dots menu provides quick access to edit order details, send to automation, mark as paid, view order logs, or open the source product. |
Sourcing Request | Request alternative sourcing to find more cost-effective or profitable item options when your current supplier doesn't meet your needs. |
Tracking Number | The supplier's tracking number, which you can click to view the real-time shipping status on the carrier's website. |
Item ID | Product's ID on both the supplier site (Buy Item ID) and your selling channel (Sell Item ID) for easy reference. |
Buyer Username | Username of the buyer on your selling channel platform. |
QTY | The quantity of items purchased in this order. |
DAS (Days Awaiting Shipment) | Number of days that have passed since the order was placed while still awaiting shipment from the supplier. |
Customer | Buyer's full name for shipping purposes. |
Address | Complete shipping address where the order will be delivered. |
Store | Name of the store where the order was placed, useful if you manage multiple stores. |
Price | Displays both the supplier price (buy price) and the selling price on your channel. |
Profit | Calculated profit made from this order after deducting costs and fees. |
Fee/Tax | Taxes and fees from the supplier, which are auto-calculated when using AutoDS automation. |
Order ID | Includes both Buy Order ID from the supplier and Sell Order ID from your selling channel. |
Tags | Custom tags you've added for easier order management and filtering. |
Order statuses
Order statuses in AutoDS provide clear visibility into where each order stands in the fulfillment process. The status you see depends on whether you're using automation (FBA or Auto-Order) or handling orders manually.
Every order on your Orders page will display one of five main statuses: Pending, Ordered, Shipped, Delivered, or Canceled. Understanding what each status means helps you track fulfillment efficiently and identify when action is needed.
Important note about automation: If you've chosen to use automation, whether Fulfilled by AutoDS (FBA) or Auto-Order, do not manually change the order status from Pending to Ordered. Doing so will interrupt the automation process, and your order may not be fulfilled correctly. The system will automatically update the status once the order is processed, which may take up to 24–48 hours.
Note: For manual order handling, Pending will be the only status automatically shown on your Orders page, and you must update all other statuses yourself as the order progresses.
To check the order status for FBA orders or Auto-Order automation, refer to the status explanations below:
Status | Description |
Pending | The order is waiting for your action or automation processing, according to your Orders Settings configuration for this supplier.
For FBA orders: If the “Automatic orders” checkbox is disabled, orders remain in Pending until you manually change the status to Send to Auto-Order. AutoDS processes them through FBA once triggered.
For Auto-Order: If both checkboxes are disabled, orders stay in Pending until you manually change the status to Send to Auto-Order. AutoDS processes them through the buyer account once triggered. |
In Order Progress | For FBA orders and Auto-order:
 Yellow background: The order is queued and waiting to be processed by the system. Depending on the estimated processing time (ETA), this stage can take up to 48 hours before changing to a white background (the next stage).
 White background: The order is actively being processed by the system. It will soon update to either “Ordered” or “Failed”, depending on the result.
Processing time: within 24-48 hours.
For Auto-Order with Full Automation via buyer account: If your order is stuck In Order Progress, verify that your buyer account is in Active status with no payment or login issues.
For FBA order: If your FBA order is stuck In Order Progres for more than 48 hours, do not attempt manual intervention. Contact our support for investigation. |
Ordered | For FBA orders and Auto-Order: The order has been successfully placed with the supplier, payment has been processed, and the supplier has confirmed receipt.
What to do: The system will automatically fetch and add the tracking number once available. Check the Estimated Arrival column to see when your order is expected to be delivered.
Important: Orders cannot be canceled once they reach this status. If a buyer requests cancellation, you'll need to wait for the order to ship and then request a return label after delivery. |
Shipped | The supplier has shipped the order, and the AutoDS system has captured the tracking number.
What to do: The system automatically checks tracking information every 6-12 hours and updates the order logs. Click the tracking number to view real-time shipping status.
To learn more about tracking updates, tracking numbers, and tracking conversion, please refer to this article.
For FBA orders from Amazon suppliers, you'll see an "Amazon Screenshot" showing detailed delivery information.
For Auto-Order automation, you can log in to your buyer account directly for the most current information. |
Delivered | For FBA orders: Tracking information confirms successful delivery to the buyer's address.
What to do: Click the tracking number to access proof of delivery (photos, signatures, or delivery notes) for dispute resolution.
For Auto-Order: Tracking information confirms delivery. The system detected this status by checking tracking in your buyer account.
What to do: No action needed unless the buyer reports an issue. Verify delivery by checking the supplier's website directly using your buyer account credentials for proof of delivery information.
Important: AutoDS does not automatically sync the Delivered status to your selling channel. |
Canceled | For FBA orders and Auto-order: Marking as "Canceled" updates the status in AutoDS only. When you manually mark an order as "Canceled," it does not cancel the actual order with the supplier. It simply interrupts the order from receiving automatic updates.
What to do: If a buyer requests cancellation, and the order was processed using your buyer account (manually or automatically), the best course of action is to check your account directly for further assistance regarding the order's status and a cancellation or refund. If your order was processed with FBA, wait for the order to ship and request a return label after delivery, or click here to learn more about what other options there are. |
Additional order statuses
Beyond the main statuses, AutoDS uses several specialized statuses for specific situations that require attention or explain why an order isn't progressing.
Status | What you can do |
Awaiting Payment | The buyer hasn't completed payment yet. This typically appears for platforms that allow buyers to place orders before payment is finalized (such as eBay). |
Payment Revision (For Auto-order full automation only when Aliexpress is the supplier) | This commonly occurs with AliExpress orders, where manual payment confirmation is required. It means that your order was placed, but the payment still needs to be completed. |
Unmonitored | Orders marked as unmonitored occur when the product associated with the order is not tracked in AutoDS. This means AutoDS cannot automatically process or fulfill these orders.
This happens when the product is untracked (active on your store but not connected to AutoDS) or has been removed from AutoDS.
To resolve unmonitored orders, you need to connect the untracked product to enable automation. See the Unmonitored Orders section below for detailed steps and troubleshooting. |
Error (Failed) | The system failed to process the order due to various reasons, such as stock availability, pricing issues, address problems, or technical errors.
To identify the failure, hover over the error icon next to the order to view the specific failure reason. Review the error message carefully to understand what caused the failure.
|
Insufficient Funds Error (For FBA orders only) | Your FBA balance is lower than the combined maximum buy price of all orders currently in the "In Order Progress" status.
Click here to learn more about how to resolve insufficient funds errors. |
Request Return (For FBA orders only) | This option is available when the order status is Delivered and means that you can initiate a return request for the buyer through the Fulfilled by AutoDS service.
Click here to learn more about return requests for FBA orders. |
Return In Progress (For FBA orders only) | The supplier is processing your return request and generating a return label.
What to do:
The buyer will use this label to ship the item back to the supplier.
Click here to learn more about return requests for FBA orders. |
Return Failed | The return request could not be completed due to various reasons, such as exceeding the return window, the product not being eligible for return, or insufficient documentation.
Hover over the error icon next to the order to view the specific failure reason. Review the failure explanation and take appropriate action based on the reason provided.
If you have proof that the return should be accepted (photos, videos, or screenshots), contact support with the evidence.
Click here to learn more about return requests for FBA orders. |
Return Completed (For FBA orders only) | The return has been processed, and the refund has been issued to your FBA balance.
After the return is completed, the refund is credited to your Fulfilled by AutoDS balance, not to your original payment method.
To verify your refund, navigate to Purchase History in your AutoDS account and search for the order using the Sell Order ID.
Click here to learn more about return requests for FBA orders. |
Estimated Time of Arrival (ETA)
The Estimated Arrival column on your Orders page eliminates this hassle by displaying shipping timelines directly in AutoDS, saving you from checking supplier sites individually. All orders processed via Fulfilled by AutoDS (FBA) or Auto-Order automatically display an estimated time of arrival (ETA) on the platform.
The Estimated Arrival column displays the expected delivery date based on shipping information from the supplier. This timeframe varies depending on the shipping option you selected in your Supplier Settings when uploading the product.
How ETA is calculated: The shipping timeframe comes directly from the supplier's shipping information. For example, if you're dropshipping from Amazon, the delivery date shown on the Amazon order page is the date AutoDS will display in the ETA field.
Accuracy considerations: ETAs are estimates based on typical shipping times and may change if the supplier updates their shipping information or if delays occur during transit. The system automatically refreshes the ETA using supplier and tracking data as it becomes available.
Tracking information updates in AutoDS typically occur 6–12 hours after the supplier ships the order. For quicker updates, users can track shipments directly on the carrier's website using the tracking number provided by the supplier.
Learn more about how to check your order logs and tracking updates here.
Filtering orders
Filters let you find what you need in seconds on the Orders page. You can apply conditions, choose how they combine (Match All/Any), and save your favorite setups as reusable views. Use filters for status, supplier, store, date, price, tags, IDs, tracking, and more to keep your daily workflow focused and consistent.
Benefits of using filters:
Find results faster by jumping straight to the exact items by status, supplier, store, dates, prices, tags, IDs, or tracking.
Save time every day by creating saved views once and reusing them with a click.
Streamline bulk actions by pre-filtering targeted sets to update many records efficiently.
Improve accuracy by combining conditions with Match All/Any to narrow precisely to what matters.
Standardize your workflow by naming and reusing views so you and your team work with the same criteria.
Step-by-step instructions for filtering orders
Follow these steps to filter orders on your Orders page:
Open the Orders page in your AutoDS account and click Add Filter.
Select a filter category, then set the criteria you want to use.
After applying a filter, all matching orders will appear.
Click Add Filter again to apply more filters and refine results
Save filter combinations with a custom name for quick reuse.
Use filter logic Match All to show only orders that meet every filter condition, or Match Any to show orders that meet at least one condition.
Clear filters individually by clicking the 'x' next to it or remove all at once by clicking Clear.
Available filter categories for orders
The Orders page supports numerous filter categories to help you find specific orders quickly:
Filter category (A–Z) | Description |
Address | Filter orders by shipping address details. |
Buyer Account | Filter by the buyer account used for Auto-Order automation. |
Buyer Name | Filter orders by the buyer's full name. |
Buyer Username | Filter by the buyer's username on your selling channel platform. |
Buy Item ID | Filter by the product ID from the supplier's catalog. |
Buy Order ID | Filter by the supplier's order number. |
Buy Price / Sell Price | Filter orders by price ranges for both supplier costs and selling prices. |
Days Awaiting Shipment | Filter by the number of days orders have been waiting for shipment. |
Item ID on site / Sell Item ID | Filter by the product ID in your store or marketplace. |
Note | Filter orders by the custom notes you've added. |
Product Title / Title | Filter by the product name as listed in your store. |
Profit | Filter orders by profit amount. |
Region | Filter by shipping destination region or country. |
Sample Order | Filter to show only sample orders created for testing purposes. |
Sell Item ID | Filter by the product ID in your selling channel. |
Sell Order ID | Filter by your store's order number. |
Sold date | Filter orders by the date they were placed or sold. |
Sold Quantity | Filter by the quantity of items purchased in each order. |
Status | Filter by current order status (Pending, Ordered, Shipped, Delivered, Canceled, etc.). |
Supplier | Filter orders by the supplier source (Amazon, AliExpress, etc.). |
Tags | Filter by custom tags you've added for organization. |
Tracking Number | Filter by shipping tracking numbers. |
Using filter logic
After applying filters, you can control how multiple filters work together:
Match All: Show only orders that meet every filter condition. Use this when you need orders that satisfy all criteria simultaneously.
Match Any: Show orders that meet at least one condition. Use this when you want to see orders matching any of your filter criteria.
Saving and managing filter views
After setting your filters, you can save the combination for future use:
Configure your desired filters on the Orders page.
Click Save and give the view a custom name.
Click Saved Filters to access saved filters anytime from the filter menu without reselecting criteria.
Delete saved filters by opening Add Filter, selecting the saved filter, and clicking the trash icon.
Note: Filters remain applied until you clear them, refresh the page, or log out.
Editing existing orders
In cases where your order contains mistakes or needs adjustments, AutoDS enables you to edit crucial details, including shipping addresses, product information, and supplier sources, before fulfillment. This means that you can edit them while they have a Pending or Failed status. Once an order moves to In Order Progress, Ordered, or Shipped status, editing is no longer possible because the order is already being processed or has been placed with the supplier.
Warning: Avoid editing orders while they are in the 'In Order Progress' status, as changes can cause duplicate orders or disrupt automation processing.
Before editing any order, always verify:
Buyer details are complete, including full name, phone number, and complete address.
All address fields are filled with no empty fields or placeholders.
Address uses English letters only (A-Z, no abbreviations or special characters).
Product ID points to the correct product from the correct supplier.
Supplier is supported by your automation method (FBA or Auto-Order).
How to access order editing
To edit any order in AutoDS:
Go to the Orders page from the left-side menu.
Find the order you want to edit using filters or search.
Click the product image or click the three dots (⋮) and select Edit Order.
A pop-up window opens with three tabs: Buyer, Order, and Product.
Buyer - Customer information (name, address, phone).
Order - Order details (status, tags, pricing, tracking).
Product - Supplier information (supplier, warehouse, product URL).
Make your changes in the appropriate tab.
Click Save to confirm.
After saving changes, change the order status to Send to Auto Order to trigger automation with the corrected information.
Understanding the order editor window
The order editor window offers you three different tabs:
1) Buyer tab - Customer information
Use this tab to edit the customer name, shipping address, and phone number.
Edit when: Address is wrong, or customer information is incorrect
Requirements:
Use full location names (no abbreviations like "St." or "Ave.").
English letters only (A-Z, no special characters).
All fields must be complete.
2) Order tab - Order details and tracking
Use this tab to change order status, add tags or notes, update pricing, or add tracking information.
Common edits:
Change status (Pending, Send to Auto Order, etc.).
Add tags for organization ("VA-Name", "Holiday-Sale").
Update Buy Price, Taxes, or Fees.
Add tracking number (only if fulfilling manually).
The Tracking Number and Shipping Carrier are updated automatically through automation. Only edit manually if you're placing the order yourself.
3) Product tab - Supplier and product source
Use this tab to change the supplier or product source for this order.
Edit when:
Original supplier is out of stock.
Supplier is not supported by AutoDS.
Order failed due to supplier issues.
Fields to update:
Supplier - Select a new supplier from the dropdown.
Warehouse - Choose location (US, CN, FR, etc.).
Buy URL - Paste the complete product link.
Buy Variant ID - Enter variation (size, color, style).
Important: Changes in an order only affect this order specifically, not your product catalog. Verify the new product matches exactly what the customer ordered.
To update the supplier for an out-of-stock order:
Go to Orders page.
Find the failed order.
Click the product image or click the three dots (⋮) and select Edit Order.
A pop-up window opens with three tabs: Buyer, Order, Product.
Click the Product tab.
Update these fields:
Supplier - Select new supplier from dropdown.
Warehouse - Choose warehouse location (US, CN, FR, etc.).
Buy URL - Paste complete product link from new supplier.
Buy Variant ID - Enter variation if product has options (size, color, etc.).
Click Save.
Change order status to Send to Auto Order.
Important: Make sure the new product matches exactly what your customer ordered (same item, size, color).
Check supported suppliers: Fulfilled by AutoDS suppliers | Auto-Order suppliers
Bulk edit multiple orders
The Bulk Changes feature allows you to edit multiple orders at once in your orders page, saving time when you need to update many orders with the same change.
You can bulk edit many orders from Failed to Pending or from Pending to Send to Auto-Order.
To bulk edit orders:
On the Orders page, use checkboxes to select the orders you want to update
Or click Select All to choose all visible orders
Click the ✎ (Edit) icon at the top of the list
Choose the new status you want to apply
Click Update
Wait for the confirmation message
Important: Bulk changes in orders apply immediately and cannot be undone. Always review your selection carefully before clicking Update.
Tip: Use filters first to quickly find specific orders you want to edit. To show more orders per page, scroll to the bottom right of the Orders page and use the "Show" drop-down to select 10, 20, 50, 100, or 200 per page.
Troubleshooting common issues with order editing
Check the following table to understand possible error scenarios and solutions regarding editing your orders:
Issue | Solution |
I can't edit my order - option grayed out | Orders can only be edited while they have a Pending or Failed status. Once processing starts (In Order Progress, Ordered, Shipped), editing is locked. |
"Supplier not supported" error | The supplier is not compatible with FBA or Auto-Order automation. Switch to a supported supplier or fulfill the order manually. |
Changes not saving | Make sure all required fields are filled and there are no extra spaces in URLs. Refresh the page and try again. |
Wrong product after changing supplier | Verify the Buy URL and Buy Variant ID match exactly. Check the supplier's website to confirm you copied the correct link. |
Please edit the order and add full customer address | Check for special characters, abbreviations, or missing fields. Use full location names in English letters only (A-Z). |
If you encounter an error status for your order, remember to always hover over the error icon next to the order to view the specific reason for the failure. Review the failure explanation and take appropriate action based on the reason provided.
Why orders may not appear
AutoDS tracks all orders from your selling platforms. If your order is not appearing or shows as Unmonitored, it means AutoDS couldn't link it to an active product in your account.
Common reasons:
Product-related issues:
The product is untracked (active on your store but not connected to AutoDS).
The listing was deleted before or immediately after the order was placed.
The product was purchased shortly before the listing ended or expired.
You have no active listings in AutoDS for that product.
Connection or sync issues:
Your store token has been revoked.
Your store needs to be re-synced.
AutoDS is experiencing technical difficulties monitoring the listing.
Platform-specific limitations are preventing order sync.
What to do:
For unmonitored orders: Connect the untracked product to enable automation. See the Unmonitored Orders section below for detailed steps.
For connection issues: Check your store connection status and re-sync if needed.
For ended listings: You may need to process the order manually outside of AutoDS.
Note: The exact steps to resolve connection issues may vary depending on which selling channel you use. Always check your store connection status and product monitoring status first when troubleshooting missing orders.
Unmonitored orders
When a product is listed as untracked on AutoDS but remains active on your store, any sale of that product will appear as an unmonitored order.
For users who rely on AutoDS order automation methods, these orders will not be automatically fulfilled because the system cannot locate the product being purchased or monitor their stock, price, and status.
As a result, any orders for these products will appear as unmonitored orders in AutoDS, since the system cannot automatically process or track them.
Why does this happen:
When your order is marked as unmonitored, it can either mean that:
The product associated with that order is an untracked product.
You have removed the product from AutoDS.
How to fix unmonitored orders:
There are three possible ways to connect each untracked product:
Option 1: Connect untracked products manually
Go to Products → Untracked Products from the left menu.
Click Connect next to the desired product.
Enter the Source ID, supplier, and region.
Click Add and review the product details.
Click Import Selected to finalize.
Option 2: Bulk Connect via CSV
Open Product Page → Untracked.
Click Add via CSV.
Download and open the CSV File Example.
Open with Google Sheets to preserve ID formatting.
Export/download as CSV → upload back to AutoDS.
You can check this complete guide.
Option 3: Add product directly to the order
Open the AutoDS Platform.
Go to the Orders Page.
Locate the specific order.
Scroll to the Item ID column.
Click N/A - Add product.
Enter the Source ID, supplier, and region.
This will connect the product to the order, allowing AutoDS to recognize it and enable automation features.
When manual fulfillment is required
In cases where the listing has already ended or is no longer active on your selling channel, it can’t be imported or connected to AutoDS. Unfortunately, in this situation, you may need to place the order manually from your buyer account.
However, if the listing still appears as active or in stock on your side, contact the AutoDS support and provide:
A screenshot from your selling channel displaying it as active.
Your product’s URL.
Important:
Unmonitored orders are not supported by Etsy as a selling channel. If you sell on Etsy, all products must remain active in AutoDS to process orders.
Facebook Marketplace orders will not appear in AutoDS unless you configure the AutoDS Facebook Helper extension to monitor your Facebook listings.
Troubleshooting Unmonitored Orders
When trying to process unmonitored orders, you may encounter certain issues. This section covers the most common problems and their solutions:
Issue | Workaround |
Error "Untracked product(s) not found for item_id_on_site" when adding product to unmonitored order | You need to import the product with the correct URL format first: |
Recovering missing orders by selling channel
The troubleshooting steps to recover missing orders differ based on which selling platform you use. Follow the appropriate section below for your store type.
eBay API stores
For eBay stores connected through API, follow these steps to recover missing orders:
Log in to your eBay Seller Hub and verify the order meets these criteria:
The order is marked as Paid.
The status shows "Get postage label" indicating it's ready for dispatch.
Confirm the listing is still active on eBay by searching for it in your active listings.
Confirm the listing is active on your AutoDS Products page by searching for the product using its title or product ID.
Click either the pencil icon or the product's image to open the editing options for this listing.
Check for any monitoring issues or error messages that might explain why the order wasn't imported.
If errors appear, contact AutoDS support, providing the error details and order information.
Renew your store token and re-sync the store by going to the Stores (left menu) section → three dots → Renew Token, then Re-sync store.
Wait for 2 hours after renewing your token and re-syncing your store for the orders to populate in your AutoDS account.
Important: The 2-hour waiting period is necessary for the system to fully process the token renewal and retrieve missing orders from eBay.
eBay non-API (MIP) stores
For eBay stores connected through the MIP (Manual Import Process) method, follow these troubleshooting steps:
Ensure your computer was on and the AutoDS eBay Manual Dropshipping Chrome Extension was active when the order came in, as MIP relies on the extension running to capture orders.
Keep Chrome open with the extension running continuously to sync products and orders automatically.
Select Run Orders Sync Now (Last 7 Days) to trigger a manual sync if orders are still missing.
If orders are still missing, contact AutoDS support, providing details and order information.
Shopify, Etsy, TikTok Shop, Wix, and WooCommerce stores
For these Shopify, Etsy, TikTok Shop, Wix, and WooCommerce, follow these recovery steps for missing orders:
Check if the listing is active on your AutoDS Products page by searching for the product using its title or product ID.
Click either the pencil icon or the product's image to open the editing options for this listing.
Check for any monitoring issues or error messages that might explain why the order wasn't imported.
If errors appear, contact AutoDS support, providing the error details and order information.
Renew your store token and re-sync the store by going to the Stores (left menu) section → three dots → Renew Token, then Re-sync store.
Wait for 2 hours after renewing your token and re-syncing your store for the orders to populate in your AutoDS account.
Important: The 2-hour waiting period is necessary for the system to fully process the token renewal and retrieve missing orders from your selling channel.
Amazon stores
Important: Amazon stores require additional time for order synchronization. Wait at least 12 hours before troubleshooting, as Amazon orders naturally take longer to sync than other platforms. Amazon's API has longer processing times than other platforms, so patience is important when troubleshooting missing Amazon orders.
To recover missing orders from an Amazon store, follow these steps:
Check if the listing is active on your AutoDS Products page by searching for the product using its title or product ID.
Click either the pencil icon or the product's image to open the editing options for this listing.
Check for any monitoring issues or error messages that might explain why the order wasn't imported.
If errors appear, contact AutoDS support, providing the error details and order information.
Renew your store token and re-sync the store by going to the Stores (left menu) section → three dots → Renew Token, then Re-sync store.
Wait up to 24 hours for orders to appear after token renewal and store re-sync.
If orders are still missing, contact AutoDS support, providing details and order information.
Frequently asked questions (FAQ)
Why am I getting an "Insufficient Funds" error when my account shows enough balance?
Why am I getting an "Insufficient Funds" error when my account shows enough balance?
While your account may show enough available funds, please note that when orders are sent to automation, the system temporarily reserves funds up to each order's maximum buy price. This means that funds may be held for orders already in progress, even if they haven't been processed yet. As a result, if your remaining balance after these reservations is lower than the required amount for any new orders, you may encounter an "insufficient funds" error, even though your total available balance appears sufficient.
To help prevent this, you can:
Review your active and pending automated orders, as their maximum buy price can temporarily tie up funds.
Consider adjusting your maximum loss or increasing your balance to ensure smoother future automation. (To find out what your order's Maximum Buy Price is, you need to add the Buy Price + Order's Profit + Maximum loss.)
You can also wait until the orders in the automation have been successfully placed before resending orders that have failed with the 'Insufficient Funds' error.
How can I find and copy the Sell Order ID in AutoDS?
How can I find and copy the Sell Order ID in AutoDS?
The Sell Order ID in AutoDS is a crucial piece of information commonly used for tracking orders and sharing order details with support. Below, you'll find a step-by-step guide on how to locate and copy this ID, along with some troubleshooting tips if the ID appears missing.
Steps to Locate and Copy the Sell Order ID:
Log in to your AutoDS account and navigate to the Orders Page.
Scroll across the table horizontally to find the Order ID column.
Tip: Quick Scrolling Methods: Hold the Shift key while using your mouse scroll wheel (up or down). Swipe two fingers left/right on a laptop trackpad.Locate the Sell Order ID under the Order ID column.
Hover your mouse over the right side of the ID. This will reveal a Copy icon.
Click the Copy icon to copy the Sell Order ID to your clipboard.
You can now paste it where needed, such as in support queries or for documentation purposes.
Troubleshooting Missing Sell Order IDs:
In some cases, you might notice that the Sell Order ID is not appearing for certain orders. This can occur if the order was not created or synced through your selling channel. To address this:
Send the Order Back to Automation: Access the order in question and set it to "Send to Auto Order" to reprocess it through automation.
Verify New Order Details: Once a new automated order is placed, the Sell Order ID details should update and appear correctly.
By following these steps, you should have no difficulty locating and copying the Sell Order ID. If issues persist, reach out to AutoDS support for further assistance.
Can I manually change the Estimated Arrival Date?
Can I manually change the Estimated Arrival Date?
The ETA is updated automatically by the system to ensure accuracy based on real supplier and carrier data. It cannot be changed manually to prevent incorrect information from being displayed.
ETA shows an unrealistic date. What does this mean?
ETA shows an unrealistic date. What does this mean?
If the supplier doesn't provide a valid ETA, the system displays a placeholder or incorrect value until accurate shipping information becomes available. If you see an ETA that looks wrong, contact our support. If the order used the Auto-Order automation method, you can also check the ETA directly in your buyer account on the supplier's website for comparison.
ETA passed, but the status hasn't updated. What should I do?
ETA passed, but the status hasn't updated. What should I do?
If the ETA has passed and the order is delayed, the supplier may have already shipped or delivered the product; however, the AutoDS order is still showing as 'Ordered' due to delayed tracking updates.
If your own buyer account processed the orders, check directly on the supplier's website to see the current order status.
If the order shows as shipped or delivered on the supplier site but still shows "Ordered" on AutoDS, or if processed automatically using the FBA service, please reach out to AutoDS support for verification.
Can I change the shipping address after the order is processed via automation?
Can I change the shipping address after the order is processed via automation?
The shipping address cannot be changed when the order reaches In Order Progress, Ordered, or Shipped status, because the order has already been submitted to the supplier or is in transit. The address can only be updated while the order is in Pending or Failed status.
What if I made a mistake, but the order has already been processed?
What if I made a mistake, but the order has already been processed?
If you made a mistake and the order was already processed:
For orders processed through your own buyer account using the Auto-Order automation method, contact the supplier directly to request a return, address change, or cancellation, if permitted.
For Fulfilled by AutoDS (FBA) orders, once they reach In Order Progress status, edits and cancellations are not possible through AutoDS. The order will proceed as originally submitted. If you need any more help, you can contact the AutoDS support team to investigate.
My order failed with "Invalid Buyer Address", but the address looks correct. What does this mean?
My order failed with "Invalid Buyer Address", but the address looks correct. What does this mean?
If your order failed due to an Invalid Buyer Address, it means that the supplier was unable to validate the address for shipping purposes. Common reasons include missing fields such as apartment numbers, abbreviations like "St" instead of "Street," special characters that appear as asterisks, or non-English characters. Edit the order and re-enter the address in full using Roman characters only, with complete location names and no abbreviations. Then, change the order status to "Send to Auto-Order" so it can be processed.
My order failed due to "Invalid Phone Number", and I don't have the customer's number. What should I do?
My order failed due to "Invalid Phone Number", and I don't have the customer's number. What should I do?
If your order failed due to an Invalid Phone Number error, edit the order and change the order status to "Send to Auto-Order" so it can be processed. We recommend you use the Override Customer's Phone Number feature in Supplier Settings. This setting allows AutoDS to submit either a default number, such as 9999999999, or your custom number to suppliers, ensuring they always receive a valid phone number for shipping purposes, even when customers don't provide one.
Why is my AutoDS order stuck in pending or delayed processing, and how can I resolve it?
Why is my AutoDS order stuck in pending or delayed processing, and how can I resolve it?
Order statuses indicate where your order is in the processing workflow:
Pending: Order is waiting for your action or queued for automation processing.
In Order Progress (Yellow): Order is in the automation queue, awaiting processing.
In Order Progress (White): Order is actively being processed by the system.
Ordered: Order has been placed but not shipped yet; shipment delays may result from supplier backlog or peak times.
If your order is stuck in a Pending status or is delayed, please allow up to 48-72 hours for the platform to process it. If delays continue beyond this timeframe, review the common causes and solutions below.
Common reasons why orders remain in pending status or are stuck and delayed:
Supplier issues:
Unsupported suppliers: Some suppliers are not supported by Fulfilled by AutoDS and cannot be processed automatically. Check the supported suppliers list.
Supplier cancellation: The supplier canceled the order without notification, preventing tracking updates.
Standard handling time: Most suppliers require 3-4 business days of handling time before shipping orders.
Configuration issues:
Maximum buy price exceeded: The total price of the order (buy price + taxes + AutoDS profit margin) exceeds your configured maximum threshold in the pricing settings.
Incorrect order processing automation settings: Your automation settings may need to be reviewed (If FBA, click here. If Auto-order, click here).
Account limitations:
Insufficient funds or credits: Auto-Order credits or Managed Balance are too low to place orders and convert tracking.
Budget limitations: Your account has reached budget limits.
System processing:
System queue delays: High order volume may cause automation to take up to 48-72 hours to process orders.
How to resolve:
For unsupported supplier issues:
Option 1 - Change the supplier.
Go to the Orders page.
Click the product image or select More Options (three dots) → Edit Order.
Update the Supplier, Warehouse, Buy URL, and/or Buy Variant ID.
Save changes and click "Send to Auto Order" to retry automation.
Option 2 - Fulfill manually.
Place the order directly on the supplier's website using your customer's shipping details.
For insufficient credits or balance:
Check your Auto-Order Credits balance or Managed Balance.
Add credits or funds via the "Buy Credits" button next to your balance.
Resend the order to automation for processing by clicking "Send to Auto Order" in your order status.
For maximum buy price issues:
The maximum buy price is calculated as: Buy Price (including taxes) + Order's Profit + Maximum Loss. If the total exceeds your configured threshold:
Adjust your buy price settings in your product configuration.
Process the order manually if needed.
For order processing automation delays:
Allow up to 48-72 hours for automation to process orders in the queue.
If tracking is missing, check if the supplier has canceled the order.
If delays exceed 72 hours or issues persist, contact AutoDS support with your order details.
Important: Do not edit order details or statuses while the order is pending or in progress, since manual changes can disrupt order processing automation and cause duplicates or processing issues.
Why do I need to add a phone number to the order?
Why do I need to add a phone number to the order?
Phone numbers are required by suppliers and shipping carriers to ensure successful delivery. Carriers use this contact information to reach your buyer directly in case of:
Delivery coordination or scheduling
Address clarification or access issues
Delivery delays or exceptions
Failed delivery attempts
Signature requirements or package handoff
Without a valid phone number, carriers may be unable to complete the delivery, which can result in returned packages, additional shipping costs, or negative customer experiences.
If your customer didn't provide a phone number or the format is invalid, you can use the "Override Customer's Phone Number" feature in your Supplier Settings. This allows AutoDS to submit a default number (such as 999-999-9999) or your custom number to suppliers, ensuring orders are processed smoothly even when customers don't provide their contact information.
To enable this feature, go to Settings → Supplier Settings → Orders tab → Override Customer's Phone Number.
How does AutoDS handle orders when customers purchase multiple quantities?
How does AutoDS handle orders when customers purchase multiple quantities?
AutoDS does not support bulk orders. When your customers purchase multiple items of the same product, they will be separated into single orders.
This means that if a customer orders 3 units of the same product, AutoDS will create 3 separate individual orders with the supplier, each containing 1 unit. All orders will ship to the same customer address, but each may have its own tracking number.