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How to Book over a Conflicted Slot:

Avaana Team avatar
Written by Avaana Team
Updated over a week ago
  1. Go to Workcover Bookings and click Add Booking.

  2. Select the Patient, Practitioner and Service.

  3. Slots marked with an exclamation icon indicate a conflict (already booked in the practitioner’s external PMS).

  4. If needed, the practitioner can still select the conflicted slot.

  5. A warning will appear: “This time slot is already booked. Would you like to proceed anyway?”

If Yes, the booking will be created and flagged as a Possible Conflict in the bookings list.

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