Refunds in Navia are handled as part of the cancellation process. To request a refund, you first need to cancel your booking. This guide explains how to request a cancellation and what to expect regarding refunds.
Accessing Your Booking
To start, open the Navia app and go to the “My Bookings” section. Select the booking you want to cancel to view the details.
Requesting a Cancellation
Refunds are initiated through cancellation. You can request a cancellation in the following way:
Go to the “My Bookings” section
Select the flight you want to cancel
Scroll down in the booking details
Tap the “Cancel booking” option
Alternatively, you can request cancellation through the Support section.
Once your request is processed, Navia will handle the cancellation with the airline.
Refund Eligibility and Processing
Whether you receive a refund depends on the fare conditions of your ticket. Refund amounts and eligibility are determined by the airline.
If a refund is approved, it will be processed by the airline or payment provider.
Refund Timelines
Refunds typically take up to 14 days to be processed. Processing times may vary depending on the airline and payment method.
Updates and Notifications
After the cancellation is completed, you will receive a confirmation message. Navia does not provide detailed refund tracking, but you may receive updates via email or directly from the airline.
Conclusion
To request a refund, you need to cancel your booking through Navia. Navia manages the cancellation process, while refunds are handled by the airline. Processing times and eligibility depend on the fare rules of your ticket.