Refund timelines depend on your payment provider and the conditions of your booking. This guide explains what to expect after requesting a refund.
How Refunds Are Processed
If you cancel your booking through Navia, Navia processes the cancellation.
If your ticket is eligible for a refund, Navia issues the refund. The amount is returned using your original payment method.
Refund Processing Time
Refunds typically take up to 14 days to be completed. The exact timing depends on your payment provider.
Factors That Affect Refund Timelines
Airline approval and processing times
Payment method and bank processing times
Weekends and public holidays
Processing times of payment providers
Refund Updates
After your cancellation is completed, you will receive a confirmation message. Navia does not provide detailed refund tracking, but you may receive updates via email.
What to Do If Your Refund Is Delayed
If your refund has not been received after 14 days:
Check your payment method or bank account
Contact Navia support through the app for assistance
Conclusion
Navia manages both the cancellation and refund process. Refunds are issued to your original payment method and are typically completed within 14 days.