If you see the 'Let's Go' screen on the watch, contact Awake Labs using the "Feedback & Support" button in the side menu of the mobile app.
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You can also try to fix the issue on your own. To do so, follow these steps:

1. Complete the 'Let's Go' Tutorial  

2. Once you've completed the 'Let's Go' tutorial, you will need to re-download the Awake Labs app onto your watch:

3. After you've Downloaded the app on your Samsung watch, contact Awake Labs to get your access codes for the app! You can contact us using the "Feedback & Support" button in the side menu of the mobile app. You can also email us at hello@awakelabs.com