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Awake Labs Support
Tips & Tricks to help you use our technology
26 articles in this collection
Written by
Andrea Palmer
and
Paul Fijal
Are there any mandatory settings for the watch that I need to set?
Mandatory settings for the Samsung Galaxy watch
Written by
Paul Fijal
Updated over a week ago
Can I lock the screen of my Samsung watch?
Locking the screen of the Samsung Galaxy watch
Written by
Paul Fijal
Updated over a week ago
Daily Summaries
Details about Daily Summaries
Written by
Paul Fijal
Updated this week
Where is all the information I enter into the app stored?
Data storage
Written by
Andrea Palmer
Updated over a week ago
1 Hour Summary Graph
Details about the 1 Hour Summary Graph
Written by
Paul Fijal
Updated over a week ago
Is the mobile app available for Android devices?
Mobile app on Android devices
Written by
Paul Fijal
Updated over a week ago
Are there any differences between wearing the Samsung watch on the right wrist vs. left wrist?
Wearing the Samsung watch
Written by
Paul Fijal
Updated over a week ago
How long does it take to capture baseline?
Baseline capture troubleshooting
Written by
Paul Fijal
Updated over a week ago
What does Awake Labs' technology do?
Awake Labs' technology
Written by
Paul Fijal
Updated over a week ago
Does the Samsung watch have GPS?
GPS on the Samsung watch
Written by
Paul Fijal
Updated over a week ago
Does my Samsung watch monitor sleep?
Sleep monitoring
Written by
Paul Fijal
Updated over a week ago
How long does it take for my Samsung watch to be fully charged?
Charging the Samsung watch
Written by
Paul Fijal
Updated over a week ago
What do I do if the person wearing the watch starts to get itchy or red skin on their wrist?
Skin irritation and/or itchiness
Written by
Paul Fijal
Updated over a week ago
How do I connect my Samsung watch to WiFi?
Connecting the Samsung watch to Wi-Fi
Written by
Paul Fijal
Updated over a week ago
How do I turn off the Samsung watch?
Turning off the Samsung watch
Written by
Paul Fijal
Updated over a week ago
How do I turn on the Samsung watch?
Turning on the Samsung watch
Written by
Paul Fijal
Updated over a week ago
How far away can my Samsung watch be from my mobile device and still work?
Internet connectivity troubleshooting
Written by
Paul Fijal
Updated over a week ago
What do I do if I have ideas or feedback to help improve the app?
Sharing feedback and comments with Awake Labs
Written by
Paul Fijal
Updated over a week ago
What should I do if I see the "Let's Go" screen on the watch?
Installing the watch app
Written by
Paul Fijal
Updated over a week ago
The mobile app is stuck on the "Connecting" screen - what do I do?
Internet connectivity troubleshooting
Written by
Paul Fijal
Updated over a week ago
What happens if my Samsung watch or mobile device get disconnected from Wi-Fi?
Internet connectivity troubleshooting
Written by
Paul Fijal
Updated over a week ago
Can the person I support wear the watch outside of the house?
Wearing the watch outside of the house
Written by
Paul Fijal
Updated over a week ago
Is the Samsung watch waterproof?
What to do about baths, hand washing, and water
Written by
Paul Fijal
Updated over a week ago
Can I see the level of stress and strong emotion on the Samsung watch?
Displaying the levels of stress and strong emotions
Written by
Paul Fijal
Updated over a week ago
Does movement affect the readings on the app?
Things that affect the readings on the app
Written by
Paul Fijal
Updated over a week ago
What happens if I don't respond to a notification on the mobile app?
Responding to notifications
Written by
Paul Fijal
Updated over a week ago