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Awake Labs Support
Tips & Tricks to help you use our technology
What does Awake Labs' technology do?
What do I do if the person wearing the watch starts to get itchy or red skin on their wrist?
Is it normal for heart rate to vary during baseline capture?
Can the person I support wear the watch outside of the house?
What do I do if I have ideas or feedback to help improve the app?
Responding to Notifications
How can I be sure that the information I enter in the app won't be changed by someone using my device after?
1 Hour Summary Graph
How long does it take to capture baseline?
What happens if I don't respond to a notification on the mobile app?
Does movement affect the readings on the app?
Where is all the information I enter into the app stored?
Is the mobile app available for Android devices?
The Notes Feed
Shared Notes
Single User Mode vs. Multi User Mode
How do I turn on the Fitbit watch?
How do I restart the Fitbit watch?
Are there mandatory settings for the watch that I need to set?
The Awake Labs mobile app is stuck on the "Connecting" screen - what do I do?
How do I turn off the Fitbit watch?
Is the Fitbit watch waterproof?
Can I see the level of stress and strong emotion on the Fitbit watch?
What else does my Fitbit watch track?
How far away can my Fitbit watch be from my mobile device and still work?
How do I connect my Fitbit watch to Wi-Fi?
Does the Fitbit watch have GPS?
How long does it take for my Fitbit watch to be fully charged?
Are there any differences between wearing the Fitbit watch on the right wrist vs. left wrist?
Fitbit Setup and Pairing Guide
How do I turn on the Samsung watch?
Does my Samsung watch monitor sleep?
Are there any mandatory settings for the watch that I need to set?
What happens if my Samsung watch or mobile device get disconnected from Wi-Fi?
The mobile app is stuck on the "Connecting" screen - what do I do?
How far away can my Samsung watch be from my mobile device and still work?
Does the Samsung watch have GPS?
How do I connect my Samsung watch to WiFi?
How long does it take for my Samsung watch to be fully charged?
Can I lock the screen of my Samsung watch?
Are there any differences between wearing the Samsung watch on the right wrist vs. left wrist?
How do I turn off the Samsung watch?
Is the Samsung watch waterproof?
What should I do if I see the "Let's Go" screen on the watch?
Can I see the level of stress and strong emotion on the Samsung watch?