Awake Labs Support

Tips & Tricks to help you use our technology

Andrea Palmer avatar Paul Fijal avatar
26 articles in this collection
Written by Andrea Palmer and Paul Fijal

Are there any mandatory settings for the watch that I need to set?

Mandatory settings for the Samsung Galaxy watch
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Can I lock the screen of my Samsung watch?

Locking the screen of the Samsung Galaxy watch
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Daily Summaries

Details about Daily Summaries
Paul Fijal avatar
Written by Paul Fijal
Updated this week

Where is all the information I enter into the app stored?

Data storage
Andrea Palmer avatar
Written by Andrea Palmer
Updated over a week ago

1 Hour Summary Graph

Details about the 1 Hour Summary Graph
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Is the mobile app available for Android devices?

Mobile app on Android devices
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Are there any differences between wearing the Samsung watch on the right wrist vs. left wrist?

Wearing the Samsung watch
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

How long does it take to capture baseline?

Baseline capture troubleshooting
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

What does Awake Labs' technology do?

Awake Labs' technology
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Does the Samsung watch have GPS?

GPS on the Samsung watch
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Does my Samsung watch monitor sleep?

Sleep monitoring
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

How long does it take for my Samsung watch to be fully charged?

Charging the Samsung watch
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

What do I do if the person wearing the watch starts to get itchy or red skin on their wrist?

Skin irritation and/or itchiness
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

How do I connect my Samsung watch to WiFi?

Connecting the Samsung watch to Wi-Fi
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

How do I turn off the Samsung watch?

Turning off the Samsung watch
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

How do I turn on the Samsung watch?

Turning on the Samsung watch
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

How far away can my Samsung watch be from my mobile device and still work?

Internet connectivity troubleshooting
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

What do I do if I have ideas or feedback to help improve the app?

Sharing feedback and comments with Awake Labs
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

What should I do if I see the "Let's Go" screen on the watch?

Installing the watch app
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

The mobile app is stuck on the "Connecting" screen - what do I do?

Internet connectivity troubleshooting
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

What happens if my Samsung watch or mobile device get disconnected from Wi-Fi?

Internet connectivity troubleshooting
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Can the person I support wear the watch outside of the house?

Wearing the watch outside of the house
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Is the Samsung watch waterproof?

What to do about baths, hand washing, and water
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Can I see the level of stress and strong emotion on the Samsung watch?

Displaying the levels of stress and strong emotions
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

Does movement affect the readings on the app?

Things that affect the readings on the app
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago

What happens if I don't respond to a notification on the mobile app?

Responding to notifications
Paul Fijal avatar
Written by Paul Fijal
Updated over a week ago