Awake Labs Support

Are there any mandatory settings for the watch that I need to set?

Mandatory settings for the Samsung Galaxy watch

Written by Paul Fijal
Updated over a week ago

Can I lock the screen of my Samsung watch?

Locking the screen of the Samsung Galaxy watch

Written by Paul Fijal
Updated over a week ago

Daily Summaries

Details about Daily Summaries

Written by Paul Fijal
Updated over a week ago

Where is all the information I enter into the app stored?

Data storage

Written by Andrea Palmer
Updated over a week ago

1 Hour Summary Graph

Details about the 1 Hour Summary Graph

Written by Paul Fijal
Updated over a week ago

Is the mobile app available for Android devices?

Mobile app on Android devices

Written by Paul Fijal
Updated over a week ago

Are there any differences between wearing the Samsung watch on the right wrist vs. left wrist?

Wearing the Samsung watch

Written by Paul Fijal
Updated over a week ago

How long does it take to capture baseline?

Baseline capture troubleshooting

Written by Paul Fijal
Updated over a week ago

What does Awake Labs' technology do?

Awake Labs' technology

Written by Paul Fijal
Updated over a week ago

Does the Samsung watch have GPS?

GPS on the Samsung watch

Written by Paul Fijal
Updated over a week ago

Does my Samsung watch monitor sleep?

Sleep monitoring

Written by Paul Fijal
Updated over a week ago

How long does it take for my Samsung watch to be fully charged?

Charging the Samsung watch

Written by Paul Fijal
Updated over a week ago

What do I do if the person wearing the watch starts to get itchy or red skin on their wrist?

Skin irritation and/or itchiness

Written by Paul Fijal
Updated over a week ago

How do I connect my Samsung watch to WiFi?

Connecting the Samsung watch to Wi-Fi

Written by Paul Fijal
Updated over a week ago

How do I turn off the Samsung watch?

Turning off the Samsung watch

Written by Paul Fijal
Updated over a week ago

How do I turn on the Samsung watch?

Turning on the Samsung watch

Written by Paul Fijal
Updated over a week ago

How far away can my Samsung watch be from my mobile device and still work?

Internet connectivity troubleshooting

Written by Paul Fijal
Updated over a week ago

What do I do if I have ideas or feedback to help improve the app?

Sharing feedback and comments with Awake Labs

Written by Paul Fijal
Updated over a week ago

What should I do if I see the "Let's Go" screen on the watch?

Installing the watch app

Written by Paul Fijal
Updated over a week ago

The mobile app is stuck on the "Connecting" screen - what do I do?

Internet connectivity troubleshooting

Written by Paul Fijal
Updated over a week ago

What happens if my Samsung watch or mobile device get disconnected from Wi-Fi?

Internet connectivity troubleshooting

Written by Paul Fijal
Updated over a week ago

Can the person I support wear the watch outside of the house?

Wearing the watch outside of the house

Written by Paul Fijal
Updated over a week ago

Is the Samsung watch waterproof?

What to do about baths, hand washing, and water

Written by Paul Fijal
Updated over a week ago

Can I see the level of stress and strong emotion on the Samsung watch?

Displaying the levels of stress and strong emotions

Written by Paul Fijal
Updated over a week ago

Does movement affect the readings on the app?

Things that affect the readings on the app

Written by Paul Fijal
Updated over a week ago

What happens if I don't respond to a notification on the mobile app?

Responding to notifications

Written by Paul Fijal
Updated over a week ago