The mobile app is stuck on the "Connecting" screen - what do I do?

Internet connectivity troubleshooting

Written by Jatin C.

Updated over a week ago

If you see "Connecting" displayed on the screen of your mobile device, the Samsung watch and the mobile device are trying to connect to WiFi.

Check the WiFi connection on your mobile device and on the Samsung watch.

To check the WiFI connection on your Samsung watch, you can follow along with this video.