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The Awake Labs mobile app is stuck on the "Connecting" screen - what do I do?
The Awake Labs mobile app is stuck on the "Connecting" screen - what do I do?
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Written by Jatin C.
Updated over 2 years ago
  • First, pull down on the home screen of the mobile app to refresh it

    • In the middle of the home screen you’ll see a date and time next to “Last Updated” - It will indicate the last time the app received information from your fitbit

  • If that doesn’t work, go to the Bluetooth settings on your mobile device and confirm your Fitbit is connected to your mobile device.

  • Next, open up the Fitbit mobile app on your phone. Make sure the Fitbit app is open on your mobile device

    • On the Fitbit app tap “Sync” with your Sense. If that doesn’t work, tap the “Fix it” button that appears on the top of the screen

  • Go back to the Awake Labs mobile app and pull down on the home screen to refresh it again. If that doesn’t work, try logging out of your account and logging back in

    • Once logged back in, pull down on the home screen to refresh it again

  • If none of the above steps work, restart your fitbit by holding down the side button until the logo pops up in the watch face

    • Once it has restarted, go to the Fitbit app on your mobile device, and tap sync

    • On the Awake Labs Mobile app, pull down on the home screen of the mobile app to refresh it

  • Still not working? Send us a message and let us know you’ve gone through the connection troubleshooting steps.

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