This document contains instructions on how to set up a new Fitbit device for use with the Awake Labs platform. The instructions in this document are only applicable for Fitbit devices. Currently, we support the Fitbit Sense and Versa 3.
In order to use your Fitbit with Awake Labs, you need to (a) install the Awake Labs clock face onto your Fitbit device and (b) pair that device with the Awake Labs platform.
Video Tutorial
Written Tutorial
1. Download the Fitbit App
If you haven't already, download and install the Fitbit companion app to the mobile device you will use with your Fitbit watch:
2. Setup your Fitbit Watch
Follow the instructions on the Fitbit App to set up your new Fitbit watch.
3. Download the Awake Labs Clockface to Your Fitbit Watch
In the Fitbit App:
Tap the top corner to open your account
Tap ‘Sense’, then ‘Gallery’
Search for “Awake Labs 2024”
Users in the US should install "US 2024 - Awake Labs"
Users in Canada should install "CA 2024 - Awake Labs"
Install the clockface!
Accept ALL Permissions.
Note: if there is an issue with "Location", you can leave it disabled and tap "Proceed". Please note that some features may be affected, but the main features will work.
Tip: Make sure you choose the right version of the app for your country!
4. Put Your Watch In Pairing More
In the Fitbit App :
Tap the device icon in the top corner to open your devices
Tap ‘Sense’, then ‘Gallery'
Select 'Customize Clock Face'
Tap 'Pair My Device' to enter pairing mode
You MUST click 'Pair My Device' for this to work!
5. Write down Your PIN
Write down your six character pin - you will need this in the next step
The pin below is just an example! Your unique PIN will appear in your Fitbit app.
6. Enter your PIN in the Awake Labs App
Open the Awake Labs App:
Select the menu icon in the top-left.
The icon looks like three vertical lines.
Select '[your] Device'
Please follow one of the steps below to pair your device:
If you do not have a device paired, please tap the + button and enter your PIN.
If you previously had a device paired and are re-pairing, please tap the three dots in the top right, next to the battery indicator. Then, tap "Replace" and enter your PIN.
If you do not see anything on the "Device Setup" page, please contact Awake Labs at support@awakelabs.com.
Proceed to the next section to set your baseline.
7. Refreshing your Baseline
The Awake Labs technology platform relies on a number of bio-markers to assess anxiety and physiological arousal. Since people's emotions can change throughout the day, week, etc., it is important to refresh the baseline when the individual wearing the watch is calm.
The watch will refresh the baseline every day at a time set by you. You can refresh the baseline in the morning, afternoon, during dinner, or whenever it is convenient. However, we recommend that you refresh the baseline 30-45 minutes after waking up. With this in mind, please enter an appropriate time to refresh the baseline (every day).
Using the on-screen pop-up window at the bottom, please enter a time.
Note: if you would to refresh the baseline in the morning, please make sure that "AM" is selected.
Tap "Yes".
The app should take you to the Home screen.
Please wear the watch for a few minutes to make sure that it is working.
Initially, the Home screen will say, "Oops, no data found".
After wearing the watch for a few minutes, you should start to see data coming in.
If the Home screen indicates that the watch is capturing a baseline, please continue to wear the watch until this process has completed.
8. Celebrate, you’re all set!
Congrats you're all set up! Your watch is now connected to your Awake Labs account. In a few minutes you will start seeing results in your Awake Labs Mobile app.
