Video Tutorial
Written FAQ
How do I turn on the Watch?
Press and hold the Home button for three seconds.
How do I turn off the Watch?
Hold the Home button for three seconds and then tap the power icon.
What does the watch face tell me?
The watch face displays the current emotion intensity, time, and battery level.
There are four different levels of emotional intensity, Neutral, Mild, Moderate, and Strong.
How do I open Awake Lab App Settings?
To open App Settings, double tap the clock face
I don't want the anxiety level displayed on the watch. How do I hide this?
Open App Settings and select "Display Status on Watch Face"
Can I show/hide notifications on the watch?
From the App Settings select Display Notifications to receive notifications for strong emotions on your watch.
How do I adjust the watch sensitivity?
Depending on how you experience strong emotions, you may wish to receive notifications earlier or later in a escalation process. You can adjust the sensitivity from the App Settings. Open the Settings, and select "Adjust Sensitivity". Press + or - to increase or decrease the sensitivity.
Is the watch waterproof?
Yes, though it's always best to be cautious. Soap and salt can damage the sensors so we recommend taking the watch off when bathing or swimming.
Does my Samsung Watch have GPS?
If you purchased a device from us -we have turned off the gps and location tracking to save battery.
How long does it take to charge my Samsung Watch?
It can take 2-3 hours to fully charge, depending on the charger.
Should I wear watch on the right or left wrist?
Either is fine, whichever is most comfortable for you!
How do I setup my watch?
If you purchased your device from us - all you need to do is charge your watch.
[Advanced] How do I assign my watch to a new Awake Labs user?
See our Pairing Page for instructions on switching your watch to a different user.
What else does my Samsung Watch track?
If you purchased your device from us - we've disabled all other apps to maximize battery life and reliability. If you would like to enable a third-party app on you watch, contact us and we will see what we can do.
Can I use other apps on my Samsung Watch?
If you purchased your device from us - we've disabled all other apps to maximize battery life and reliability. If you would like to enable a third-party app on you watch, contact us and we will see what we can do.
How do I restart my watch?
If the watch is not responding, press and hold both buttons for 10 seconds to restart it.
Can I change the clockface on my Samsung Watch?
No, you must have the Awake Labs clockface assigned in order for our platform to work correctly.
How do I access device settings?
To access settings for your watch, swipe down from the clockface. You can then swipe left or right to see more setting options.
How do I connect my Samsung Watch to Wifi?
Open the Device Settings and select the Wi-Fi icon.
How do I change the notification volume?
Open the Device Settings and select the Notification Icon
How do I wear my watch correctly?
The following tips will help ensure you are comfortable wearing your device, as well as help you avoid some common causes of skin irritation due to wearing a watch in certain situations.
Dry your skin before putting on your Galaxy Watch/Fit.
Tighten the strap enough to keep the device in place and does not slip, but not so tight that it cuts off blood circulation.
To avoid skin irritation, remove the device if you have been:
Wearing the watch for an extended period of time
Sweating
Swimming
The watch band should be adjust so your watch sits comfortably on your wrist. Snug, but not tight or loose.
