Payment Pages: A Detailed Guide

Payment pages let you collect donations online, with the gift recorded in AwardSpring automatically against the fund, campaign and fields you choose. It will help showcase your donor's mission, deepen donor engagement, and simplify your workload.
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Go to Fundraising > Payment Pages.
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The left panel lists Create Page at the top, then your existing pages grouped into Published Pages and Draft Pages. Select any page to edit it.
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A page stays a draft until you publish it, so you can build it over several sittings without anything going live. You may also unpublish a page and it will be moved to drafts.
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Each page is configured across five tabs: Configuration, Field Mapping, Communication, Thank You Page and Publishing. A tab shows a checkmark once its required fields are complete.
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A page cannot be published until every tab is complete.

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Set the slug if you are putting the link in print, an email signature or anywhere someone might type it by hand.
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Set a Brand Color and upload an Image. Both are optional, but a page with your color and a relevant image converts better than a plain one.
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Enter the amounts you want to offer, each with an optional short label. The labels appear under the amount on the donor's page.
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Click + Add tier to add another, or the x at the right of a row to remove one.
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Tick Monthly Payments to also offer recurring giving, then set Default Amount #1, #2 and #3. You may also create separate individual and monthly payment pages.
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Click Save.

This tab decides how gifts from this page are recorded in AwardSpring. Getting it right here is what stops you reconciling gifts by hand later.
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Only Subject is required, but fill in Fund and Campaign wherever you can. Every gift from this page inherits these values, so a page mapped to the right fund needs no cleanup afterwards, and one that is not will need every gift edited individually.
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​Note: several of these fields are dropdowns populated from your own site, so you can only select something that already exists in AwardSpring. Campaign is the clearest example. To tag gifts from this page to a campaign, create it first under Fundraising > Campaigns, then come back and select it here.
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See Campaigns for how to create one.
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Tick Offer "In Memory / In Honor of" on this page to let donors mark their gift as being in memory or in honor of someone. The honoree details are saved on the gift automatically.
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Add custom fields to collect extra information from donors on this page. Each field is mapped to somewhere in AwardSpring, so the answer lands on a record rather than in a report you have to read manually.
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For each field:

Click + Custom Field to add another, then Save Custom Fields.
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Use Giving Custom Field to write into the custom gift fields you set up in Settings. See Custom Gift Fields.

Tick Enable email confirmations for successful transactions and choose an Email Template, for example Gift Acknowledgement. The donor receives this after a successful donation.
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Addresses here receive a copy of every donor confirmation email. They are invisible to the donor. Separate multiple addresses with a comma or semicolon.
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Each address here receives a notification whenever a donation is made through this page. Leave it blank to turn notifications off.
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The difference matters: BCC gets you a copy of what the donor received, while the admin notification is an internal alert that a gift came in. Use BCC for records, the notification for anyone who needs to act.
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Click Save.

What the donor sees immediately after paying. Choose one of two options.
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Click Save.

Page URL is the address donors will use. Click the copy icon at the right to copy it.
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Payment Methods shows what the page accepts, currently credit and debit cards.
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Use Preview at the top right to open the page as a donor sees it. Always preview before you share the link.
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Click Publish Page when you are ready. A published page shows Page is published along with an Unpublish Page button, which takes the page offline without deleting it.

The donor opens your link and moves through three steps: Donation Info, Contact Info and Payment.
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On Donation Info they choose one of your suggested amounts, with your labels shown underneath, or enter a Custom amount. If monthly payments are enabled, they can choose between one time and monthly here.
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They can tick the box to cover the processing fee. If they do not, the Stripe fee comes out of your donation.
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On Contact Info they enter their details. All fields are required.
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On Payment they enter their card details. Incorrect details produce a warning before anything is charged.
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After a successful payment they see your thank you page, and receive the confirmation email if you enabled one.
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Published pages show a donor wall at the bottom, listing the total raised, the number of donors, and each donor with their amount.

Every donation through a payment page creates a gift activity on the donor's record automatically, using the mapping you set on the Field Mapping tab: fund, campaign, subject, and any custom field answers. ​
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