This article covers Incomplete Application Auto-Reminders. To email incomplete applicants manually, see How to Notify Applicants with Incomplete Applications.
The Incomplete Application Auto-Reminders feature contacts students during the application period. The system sends reminders on a schedule you set, so students return and complete their application on time.
Understanding Auto-Reminders
Once enabled, Auto-Reminders:
Identify students who started the general application but haven't submitted it.
Send reminder emails on a schedule you configure, based on how many days have passed since a student’s last login.
Continue sending reminders throughout the application period, until a final reminder date you set (or until the system default cutoff, which is the application close date).
How to Set Up Auto-Reminders
Go to Emails > Auto Notifications and confirm the Incomplete Application Reminder toggle is on.
Set how many days after a student’s last login to send reminders. You can set up to three reminders. For example, the default schedule is:
3 days after last login
7 days after last login
10 days after last login
Customize the subject line and body of the email students receive.
Set the last day to send reminders during the cycle. After this date, no additional notifications go out for the configured cycle. By default, the cutoff date is the date applications close for the cycle.
Save your settings. The system then checks daily for students who match the criteria and automatically sends reminders.
Note: If the message includes a specific deadline or cycle information, update it before your next cycle begins.
Who Gets the Reminders?
Only students who meet all of the following criteria receive a reminder email:
They started the general application but have not submitted it yet. “Started” means a student answered at least one question; imported-only questions do not count toward this status.
Their last login date matches one of your configured reminder intervals (for example, exactly 3 days ago or exactly 7 days ago). Each day, the system identifies students whose last login matches the schedule and sends reminders only to them.
The current date is before the cycle's final reminder date.
Best Practices
Use Auto-Reminders for ongoing nudges throughout your cycle to keep students moving forward.
Pair Auto-Reminders with a final broadcast email at the end of the cycle, using the Incomplete Applications distribution list. See How to Notify Applicants with Incomplete Applications.
FAQs
What happens if a student logs in again after receiving a reminder?
The student is evaluated again based on the new login date. If they still haven’t submitted and match a future reminder interval, they may receive another reminder.
What if auto-reminders are enabled mid-cycle?
Send a one-time broad outreach to all students with incomplete applications who visited your site earlier. Use the Incomplete Applications distribution list and filter students by last login date. See How to Notify Applicants with Incomplete Applications.