Support Portal – Registration Process
The purpose of this document is to guide Axway customers during the registration process. All customers should have valid maintenance and know their support access code (SAC), which is listed in their support agreement.
The procedure is valid for all users, who want to access the Portal for first time. Note that the process has two phases:
• Creating Amplify Platform account - once registered, users have access to various services (Axway Community Portal, Axway Doc Portal, Amplify platform, etc.) using one and the same account
• Customizing the account for support.axway.com – as the content of the Support Portal is restricted up to the customer support agreement, users are asked for additional information
For any assistance or inquiries, do not hesitate to contact us at support@axway.com
Customer with active support agreement should register to the Support Portal to get access to it. Below can be found the steps they have to follow, in order to complete the registration process.
Phase 1 - Obtain Amplify Platform account
If you already have an Amplify Platform account go to Phase 2 below.
1. Contact your administrator and request to be added to the organization definition in https://platform.axway.com. Your Org Administrator can follow the steps from How to add a new user in your Organization on platform.axway.com | Axway Support (intercom.help) to add you as a member inside your company's Organization.
2. If you are not sure who your administrative contact is, you can contact Axway support via our support phone numbers or live chat functionality, who can reach out to your administrator with your request to be added. Please make sure you know your Support Access Code.
3. Once added, you will receive a notification per email and you can navigate to https://platform.axway.com and login using your Amplify Platform account.
Phase 2 - Customizing the account for support.axway.com
4. Go to https://platform.axway.com and login using your Amplify Platform account.
5. Once logged in click the question mark from the top right menu and select "Support Portal".
6. Back to the Support Portal, users will be asked for some additional information to finish their registration (including the Support Access Code which is listed in the support agreement).
When the details are filled in, the user should click the "Submit" button
7. Once the form is completed, the registration request is sent to the designated customer admin (if any), or to the Axway Support Team. Once it is approved (or rejected), users should receive confirmation e-mail and they are ready to login.