If something has changed, or if medical records from your connected patient portal are incorrect, it’s easy to update your health info. 

Below are instructions for: 

  • Editing health details, dates and comments 
  • Removing health details, dates, comments, files and providers 
  • Deleting a health entry 
  • Deleting an occurrence of a Measurement, Lab or Genetic Result

Edit & Remove Health Entry Details

First, navigate to Health Info and select the health entry you want to update (and the specific occurrence, if it’s a Measurement, Lab or Genetic Result).

To edit saved health details, dates and comments: 

  • Select the detail you want to change, or the date field. 
  • Make your updates and select the checkmark button on the top right.
  • Select DONE on the top right to save your changes. 

To remove health details, files and providers:

  • If you’re using the Backpack Health mobile app on iOS or Android, swipe what you want to remove to the left. If you’re using the Backpack Health web app, hover over what you want to remove. This will display a red Remove button. 
  • Select the red Remove button.
  • Select DONE on the top right to save your changes. 

To remove dates:

  • Select the date field.
  • Select I don’t remember on the date picker. This will clear the saved date(s).
  • Select the checkmark button on the top right.
  • Select DONE on the top right to save your changes.

To remove comments:

  • Select the comment you want to remove. 
  • Select the delete button on the bottom.
  • Confirm to delete the comment.  

Delete a Health Entry or Occurrence

There are different ways to delete health info from your Backpack, depending on what it is that you’re deleting. 

Note: This can’t be undone – there is no way to recover health information once it’s deleted from your or your loved one’s Backpack. 

To delete a Condition, Medication, Treatment, Procedure, Allergy, or Vaccination:

1. Navigate to Health Info and select the health entry you want to delete.

2. Select the three dots ••• in the top right corner. This will expand the header.

3. Select the delete button in the expanded header. 

4. To confirm, select Yes, delete at the bottom.


Measurements
, Labs and Genetic Results are built for adding more than one occurrence, so that you can add multiple values to them over time. You can delete one occurrence, or, you can delete all occurrences by deleting the item entirely.

To delete one occurrence of a Measurement, Lab or Genetic Result:

1. Navigate to Health Info and select the health entry with the occurrence you want to delete.

2. Select the occurrence you want to delete.

3. Select the three dots ••• in the top right corner. This will expand the header. 

4. Select the delete button in the expanded header. 

5. To confirm, select Yes, delete at the bottom.

To delete ALL occurrences and values of a Measurement, Lab or Genetic Result:

1. Navigate to Health Info and select the health entry you want to delete.

2. Select the three dots ••• in the top right corner. This will expand the header. 

3. Select the delete button in the expanded header. 

4. To confirm, select Yes, delete ALL values at the bottom.

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