If you received an incorrect item, please message us at BAEKHYUN STORE HELP with your order details and your unboxing video. We'll assist you with the return or exchange process and provide you with a return shipping label and instructions.

Keep in mind that you have 7 days from your delivery date to submit a request.

**If your request is submitted after the 7 days or without the unboxing video, it may be automatically rejected