If you received a defective or damaged item, please message us at BAEKHYUN STORE HELP with your order details and your unboxing video. We'll assist you with the return or exchange process and provide you with a return shipping label and instructions.
Please note the following guidelines for 'damage' claim eligibility:
Plastic covering and some outer boxes on albums/products are considered packaging that protect internal items, damage to those parts will not be considered defective.
For any artist photocards, defects on the back of the item, excluding the portrait, will also not be considered as damage.
Any defects outside/on the artists' portrait that can only be identified through light reflection will not be considered as damage.
Keep in mind that you have 7 days from your delivery date to submit a request.
**If your request is submitted after the 7 days or without the unboxing video, it may be automatically rejected