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Receiving your Ebike Motor Kit and/or Battery Delivery
Receiving your Ebike Motor Kit and/or Battery Delivery

How to receive your new ebike motor kit and/or battery

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Written by Team
Updated over 3 years ago

We start processing your order as soon as we receive it and ship out orders as fast as we can! After you place your order, you will receive an email with our order confirmation and order receipt. When your order ships, you will receive an email with shipment tracking information.

Delivery Details

  • Signature Confirmation for Delivery

All shipments with motors and/or batteries require signature confirmation for delivery. This is required by credit card companies and banks in order to protect your purchase. This also will provide you peace of mind for your new purchase! The signature confirmation requirement cannot be waived.

All motors and/or batteries are shipped FedEx. Fedex will accept signature confirmation from any adult in your household that is 18 years or older.

Please note, in order to follow COVID-19 safety measures and protocols, FedEx drivers are no longer able to request a physical signature confirmation. However, they will still deliver to your doorstep and receive delivery confirmation by alerting you of the delivery (e.g., knocking, ringing your doorbell, notifying you some way). Once the FedEx delivery driver confirms you are home and able to accept the delivery, they will sign for the package on your behalf.

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