FAQ
Browse our Frequently Asked Questions before reaching out to an expert.
23 articles
Written by Team and Sales


Chainring Questions - Alignment, fitment, Sizing, and selection!
A resource to help answer all of your Chainring related questions!
Written by Team. Updated over a week ago
Ebike Terms and Definitions
Here is a glossary of helpful ebike terms and definitions.
Written by Team. Updated over a week ago
Battery Basics 101
Your foundation of understanding for all battery related questions!
Written by Team. Updated over a week ago
How fast can I go with Bafang motors? π΄ββοΈ
Average speed and top speed achieved with Bafang BBS02, Bafang BBSHD & Bafang Front Hub motors
Written by Team. Updated over a week ago
Bafang Motor Specs
Bafang Motor Specs including Torque, RPM, and Max Wattage.
Written by Team. Updated over a week ago
Receiving your Ebike Motor Kit and/or Battery Delivery
How to receive your new ebike motor kit and/or battery
Written by Team. Updated over a week ago
When Will My Order Ship? π¦ All Shipping Info
Details about where, how and when we ship out orders
Written by Team. Updated over a week ago
Bafang Motors Payload and Towing Capacity

Written by Team. Updated over a week ago
Do we offer order pick up or will call?

Written by Team. Updated over a week ago
What payment methods do we accept?π°
Payment options for completing a purchase
Written by Team. Updated over a week ago
How do I find my Order Tracking information or Order History? π¦
How to find my Order Tracking & Order History!
Written by Team. Updated over a week ago
Difference between Mid Drive & Hub Ebike Motors
What is the difference between Mid Drive motors vs Hub motors?
Written by Sales. Updated over a week ago
Do you have the product in stock?
What parts and products we have in stock
Written by Team. Updated over a week ago
Do we ship to your location?
Information about where we ship
Written by Team. Updated over a week ago
Difference between BBS02/ BBS02B & BBSHD/ BBS03
What is the difference between the 750w BBS02 and the 1000w BBSHD motors?
Written by Sales. Updated over a week ago
Difference Between 48V & 52V Batteries
What is the difference between a 48V and 52V e-bike battery?
Written by Sales. Updated over a week ago
How long does it take to charge the battery?
Charge time estimates to fully charge your battery
Written by Team. Updated over a week ago
What sort of distance/range can I expect with the battery and motor? π΅π½
Distance and range estimates and factors for Bafang mid-drive and Front hub motors
Written by Team. Updated over a week ago
How much weight will the Bafang Mid-Drive and Front hub motor kit add to my bike?
The weights of the Bafang motor kit and ebike batteries
Written by Team. Updated over a week ago
How to Sign up for a Dealer Account
Are you a bike Shop looking for dealer pricing?
Written by Team. Updated over a week ago
What are the Ebrake Sensors?
Information about the Ebrake Sensors
Written by Team. Updated over a week ago
Battery Key Bag Accessories
Anderson Connection Clips & Rubber Grommets
Written by Team. Updated over a week ago
What is the Gear Sensor?
Information and benefits of adding a Gear Sensor to your ebike setup.
Written by Team. Updated over a week ago