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FAQ

Browse our Frequently Asked Questions before reaching out to an expert.

23 articles
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Written by Team and Sales

Chainring Questions - Alignment, fitment, Sizing, and selection!

A resource to help answer all of your Chainring related questions!
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Written by Team. Updated over a week ago

Ebike Terms and Definitions

Here is a glossary of helpful ebike terms and definitions.
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Written by Team. Updated over a week ago

Battery Basics 101

Your foundation of understanding for all battery related questions!
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Written by Team. Updated over a week ago

How fast can I go with Bafang motors? 🚴‍♂️

Average speed and top speed achieved with Bafang BBS02, Bafang BBSHD & Bafang Front Hub motors
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Written by Team. Updated over a week ago

Bafang Motor Specs

Bafang Motor Specs including Torque, RPM, and Max Wattage.
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Written by Team. Updated over a week ago

Receiving your Ebike Motor Kit and/or Battery Delivery

How to receive your new ebike motor kit and/or battery
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Written by Team. Updated over a week ago

When Will My Order Ship? 📦 All Shipping Info

Details about where, how and when we ship out orders
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Written by Team. Updated over a week ago

Bafang Motors Payload and Towing Capacity

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Written by Team. Updated over a week ago

Do we offer order pick up or will call?

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Written by Team. Updated over a week ago

What payment methods do we accept?💰

Payment options for completing a purchase
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Written by Team. Updated over a week ago

How do I find my Order Tracking information or Order History? 📦

How to find my Order Tracking & Order History!
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Written by Team. Updated over a week ago

Difference between Mid Drive & Hub Ebike Motors

What is the difference between Mid Drive motors vs Hub motors?
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Written by Sales. Updated over a week ago

Do you have the product in stock?

What parts and products we have in stock
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Written by Team. Updated over a week ago

Do we ship to your location?

Information about where we ship
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Written by Team. Updated over a week ago

Difference between BBS02/ BBS02B & BBSHD/ BBS03

What is the difference between the 750w BBS02 and the 1000w BBSHD motors?
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Written by Sales. Updated over a week ago

Difference Between 48V & 52V Batteries

What is the difference between a 48V and 52V e-bike battery?
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Written by Sales. Updated over a week ago

How long does it take to charge the battery?

Charge time estimates to fully charge your battery
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Written by Team. Updated over a week ago

What sort of distance/range can I expect with the battery and motor? 🚵🏽

Distance and range estimates and factors for Bafang mid-drive and Front hub motors
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Written by Team. Updated over a week ago

How much weight will the Bafang Mid-Drive and Front hub motor kit add to my bike?

The weights of the Bafang motor kit and ebike batteries
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Written by Team. Updated over a week ago

How to Sign up for a Dealer Account

Are you a bike Shop looking for dealer pricing?
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Written by Team. Updated over a week ago

What are the Ebrake Sensors?

Information about the Ebrake Sensors
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Written by Team. Updated over a week ago

Battery Key Bag Accessories

Anderson Connection Clips & Rubber Grommets
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Written by Team. Updated over a week ago

What is the Gear Sensor?

Information and benefits of adding a Gear Sensor to your ebike setup.
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Written by Team. Updated over a week ago