Who this is for: All Barti RCM practices.
Submitting a billing question
Email rcm@barti.com for all billing-related requests. For urgent matters, include URGENT in the subject line.
The RCM team will confirm receipt within 1 business day. Inquiries requiring further investigation may take up to 2 business days for a full response.
Other ways the RCM team communicates with you
Monthly status reports — you'll receive these automatically from the RCM team each month.
Tasks in Barti — if the RCM team needs additional details from your office, they'll post a task in Barti for your designated RCM contact to review and respond to. Tasks are addressed within 2 business days.
Internal claim notes — if a claim has been resubmitted in TriZetto, the RCM team will add an internal note to the claim. You can view internal notes from the claims table or from within a specific claim.
Technical support (non-billing issues)
For bugs or technical issues with the Barti software — not billing questions — submit a support ticket from the Help Center rather than emailing rcm@barti.com. You can also find help videos at intercom.help/barti/en.
What you'll see when it works
Your email to rcm@barti.com receives a confirmation reply within 1 business day.