Who this is for: All Barti RCM practices, particularly anyone handling paper remittances or tracking patient balances.
Electronic remits (ERAs)
The RCM billing team posts all electronic remits directly from the TriZetto clearinghouse on a weekly basis. No action is required from your office for ERAs.
Paper remits (EOBs and checks)
For any paper documents — paper EOBs, patient checks, insurance correspondence — your office is responsible for scanning and uploading them:
Scan the document.
Open the Bill Billings patient profile in Barti - search by name in the universal search bar at the top of the page.
Upload the scanned document to the Files section of the Bill Billings profile.
The RCM team checks this profile weekly. You do not need to notify them after uploading.
Patient responsibility
After insurance payments are posted each week, any patient responsibility (deductibles, coinsurance, etc.) is applied. You can confirm this by checking the patient balance on their invoice.
Posting grace period
The RCM team allows a 5-business-day grace period at the end of each month to finalize payment postings and address prior-month denials. For example, January postings will be completed by February 5th.
What you'll see when it works
Payments are reflected in the patient's invoice, and the patient balance is updated after each weekly posting cycle.
Troubleshooting
I uploaded a document to Bill Billings but it hasn't been posted yet.
The team processes paper remits weekly. If a document has been in the Bill Billings profile for more than one week and hasn't been posted, contact rcm@barti.com with the details.
A patient's balance doesn't look right after posting.
Check the patient's invoice to confirm the most recent payment has been applied. If the balance still looks incorrect, contact rcm@barti.com.