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Whitelisting BrainCheck Domains

Ensure BrainCheck runs smoothly by whitelisting required domains. Prevent login issues, slow loading, and frozen assessments with the correct firewall, DNS, and port 443 configuration.

Why Whitelisting Matters

BrainCheck is a secure web-based platform that depends on real-time connections, authentication services, and embedded support tools.

If required domains are blocked, filtered, SSL-inspected, or throttled by firewalls, DNS filtering (e.g., Umbrella), proxies, or endpoint security software, you may experience:

  • Slow loading or timeouts

  • Login failures (especially SSO)

  • Assessments freezing or not launching

  • Reports failing to generate or export

  • Chat support not appearing

  • Screen sharing not working

  • Intermittent or unexplained errors

If any of these occur, confirm the domains below are whitelisted.

Required Whitelist Domains

* = Recommended wildcard entry (preferred)

BrainCheck Email

  • Allow all emails ending in @braincheck.com

Core Application Domains

  • provider.braincheck.com — Provider portal

  • my.braincheck.com — Patient portal

  • *.braincheck.com — All BrainCheck subdomains

Single Sign-On (If Applicable)

  • api.workos.com — Enterprise SSO service

Intercom Chat Support

  • widget.intercom.io

  • api-iam.intercom.io

  • *.intercom.io *

  • js.intercomcdn.com

  • *.intercomcdn.com *

  • fonts.intercomcdn.com

  • static.intercomassets.com

Error Monitoring

  • *.sentry.io

Google Fonts (UI Rendering)

  • fonts.googleapis.com

  • fonts.gstatic.com

WebSocket Connections (If Managed Separately)

Some security systems treat WebSocket traffic differently from HTTPS.

Allow WSS (WebSocket Secure) to:

  • wss://*.braincheck.com

  • wss://*.intercom.io

  • wss://*.cobrowse.io

Ports & Protocols

Allow outbound:

  • HTTPS — TCP 443

  • WSS — TCP 443

If issues persist after whitelisting, contact BrainCheck Support:

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